Jürgen Šuvalov

(he/him)

Product person, digital government expert, technologist & general nerd

Tallinn, Harjumaa, Estonia🇪🇪

Open to:Full-time rolesBeing mentoredMentoring othersContract rolesCollaborations

Preferred workplace:Remote (worldwide)Hybrid

With a background in digital governance and data interoperability platforms, I’ve worked on national-scale digital infrastructure projects. While I’m a generalist PM, I enjoy diving into emerging technologies and exploring innovative ways to solve complex challenges.

I love building products that make a real impact and working with cross-functional teams to create smooth, user-friendly experiences. I’m naturally curious and always looking to learn, especially when it comes to solving tough problems at the crossroads of tech and strategy.

Activity

Active on:Bluesky networkStandard

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Career: 7

Consultant

RaulWalter

Feb 2024 - Oct 2024

- Provided business and technical consulting for the implementation and operationalization of a national data exchange platform, ensuring alignment with industry best practices. - Developed comprehensive training materials and documentation for both internal teams and public stakeholders to facilitate smooth adoption and usage. - Supported customer engagement and onboarding, helping stakeholders integrate with the platform and maximize its value.

Interoperability Expert

Digital Nation

Jan 2023 - Dec 2023

- Advised on the strategy and design of an international data and digital interoperability platform, shaping its vision for cross-border digital collaboration.

Product Manager

Nortal

Nov 2020 - Apr 2022

- Defined the vision and initial roadmap for a data mesh platform, enabling enterprises to easily discover and purchase high-quality data. - Led the implementation of a data interoperability platform for a smart city, managing internal engineers, multiple subcontractors, and key client stakeholders. - Conducted strategic brainstorming sessions with clients to align business objectives with product specifications. - Provided expert consultation on interoperability and privacy-focused product development, shaping solutions for secure and efficient data exchange.

X-tee Product Manager

Estonian Information System Authority

Aug 2017 - Sep 2020

- Managed the strategy, roadmap, and execution of Estonia’s national data exchange platform (X-Road), ensuring alignment with national and international digital governance goals. - Led the development of a new Self-Service environment for X-Road from funding to launch, streamlining customer onboarding and reducing support workload through automation. - Participated in the international open-source collaboration of X-Road with Finland and Iceland, co-managing the vision and roadmap with a focus on user and developer experience. - Represented Estonia in global digital government cooperation projects, advocating for secure, scalable, and interoperable digital infrastructure.

Consultant

e-Governance Academy

Jan 2016 - Dec 2019

- Delivered presentations and training sessions to international delegations on the technical and organizational architecture of Estonia’s digital government. - Provided hands-on support to help another country successfully implement X-Road as their national data exchange platform, including on-site system administrator and developer training.

X-tee Service Manager

Estonian Information System Authority

May 2015 - Aug 2017

- System administration and application management for the X-Road product portfolio. - Provided technical (Level 2) support to our users, assisting system administrators and developers in troubleshooting and optimizing their integrations. - Acted as a stakeholder in development projects, prioritizing customer experience and operational requirements. - Managed support contract backlogs, driving incremental feature development and bug fixes to improve platform stability and usability.

Customer Support Specialist

Estonian Information System Authority

Apr 2014 - May 2015

- Delivered first-level support for key national digital services (X-Road, RIHA, eesti.ee), ensuring smooth operations and user satisfaction. - Collaborated with product teams to improve customer experience through insights and process optimization. - Reworked and documented Access Management processes, enhancing security and operational efficiency.