Results-driven Customer Success Manager and Sales Lead with over 10 years of experience across SaaS, cloud solutions, and customer engagement sectors.
Proven expertise in leading cross-functional teams, driving revenue growth, and developing customer-centric processes.
Strong track record of building full-cycle sales pipelines, optimizing post-sales operations, and enhancing customer retention through strategic management. Multilingual communicator, fluent in Dutch, English, Spanish, and basic proficiency French, with an adaptable and data-driven approach to business improvement.
Coordinated team KPIs and tasks within Workspace Project.
Analyzed databases to develop new processes for Managers and Supervisors.
Participate in weekly, monthly, and quarterly business reviews with clients.
Ensured communication with the client for complete RTM and WFM coverage. Managing a team of 16 agents (Dutch) within the Workspace Project. | 2018 – 2019 Managing a team of 28 agents (Portuguese, Brazilian and Japanese) for the late shift within the Workspace Project | 2017
2018
Established performance goals and deadlines aligned with company and client vision, communicating clearly to agents.
Organized workflow to enhance clarity of responsibilities.
Provided coaching to enhance agent performance and efficiency.
• SME in Collaboration (Google Drive, Google Calendar, Google Docs, Google Sites, Google Classroom, Google+, ...)
• Passing knowledge and assistance to the support agents on the floor
• Communicating directly with Google engineers to troubleshoot issues and provide feedback on the product.
• Dealing with clients (admins) from all over the world, both in Dutch and English
• Resolving incidents while complying with monthly targets regarding quality of work and SLA
• Offering comprehensive and solution-oriented (remote) support for IT users with the Google Apps for work product (Google Drive, Google Docs, Mail, Control Panel or Data Migration)
• Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones
• Contact potential clients and create rapport by networking, cold calling, using referrals etc.
• Collect information from clients on their risk profiles in order to offer them the proper solution
• Oversee, manage and direct construction projects from beginning to end
• Ensure schedule of all the deliverables
• Budget planning and cost estimating
Freelance
Sep 2010 - Jul 2015
Writing and editing content
Designing webpage layout
Determining technical requirements
Updating websites
Solving problems with code
Development of brand awareness and online reputation
Content management
SEO (search engine optimization) and generation of inbound traffic (Google Adwords, Facebook, LinkedIn,...)
Cultivation of leads and sales www.didiermortier.com
Uilenspiegel HV
Wilrijk
Sep 2001 - Jul 2015
Sinds 2001 actief als speler in de Vlaamse Competitie PR: Website, Huisstijl, Sociale media (www.uilenspiegel.be)
The Atmosphere is a new open network of apps that all work together. Bluesky is the most well known app, but there are many more. This presentation covers the ecosystem, how it started, what is happening in Europe with social media regulation for young people, and what comes next.
A presentation for developers from Sabadell, gathering in Terrassa. Five chapters.
Active on:Bluesky networkapp.placita.placeapp.placita.tagPopfeedrpg.actor
Posted: Day 1 at #MozFest is done. Here's what stuck with me:
It started with the opening. The message: the people in this room are building thing…Bluesky network·
