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Designed and implemented DNS architectures tailored to client network and application requirements. Delivered solutions using platforms such as Infoblox DDI, BloxOne DDI, UltraDNS, and CSC registrar. Migrated DNS and DHCP services from legacy on-premises servers to Infoblox infrastructure as part of major enterprise transition projects. Maintained accurate IP address management (IPAM) databases and device inventories. Ensured consistency and integrity of DNS records across global regions. Utilized extensible attributes and DNS traffic control mechanisms to achieve effective load balancing. Applied Response Policy Zones (RPZ) for DNS response redirection and threat mitigation analytics. Collaborated with client and vendor architects to optimize Infoblox feature adoption and resolve complex network issues. Liaised with domain registrar CSC, to support domain lifecycle needs including provisioning, SSL certificates, and verification. Strengthened DDI operations with documentation, proactive monitoring, and cross-functional coordination.

Delivered L3 technical support and root cause analysis for network systems across global client datacenters. Monitored multiple datacenters and 1000+ remote hotel sites across North & Latin Americas, EMEA, and APAC. Supported infrastructure builds and maintenance for new hotel site onboardings and client acquisitions. Collaborated with client architects to migrate and integrate third-party networks using IPsec and DMVPN. Led critical incident calls, coordinated with client and application teams during major outages. Worked with vendors (Cisco, ISP/MPLS) to maintain hardware and minimize link downtimes. Supported infrastructure upgrade projects involving Cisco/HP devices, routers, and switches. Served as POC for PCI, vulnerability remediation, CMDB accuracy, and configuration governance via NetMRI. Maintained DDI using Infoblox, BT Diamond IP Control. Experienced in deploying and maintaining F5 BIG-IP VIPs; trained and mentored L2/L1 teams for issue resolution.

Monitored and managed campus network infrastructure and data centers, ensuring optimal performance and uptime. Provided network support and troubleshooting for clients operating Offshore Development Centers within Wipro premises. Assisted in network setup for both existing and new client projects, including physical and logical configuration. Collaborated with implementation teams on major network changes and upgrades. Conducted first-level analysis and resolution of network issues using ticketing systems and email workflows. Diagnosed and resolved network issues across technologies including Routing, Switching, NAT, FHRP, IPsec, VLANs, STP, SNMP, Dot1Q/Dot1X, ACLs, and more. Gained hands-on experience in network troubleshooting using logs analysis on Checkpoint, FortiGate, and Cisco ASA.