Simone Mario Lombardo

Selenium.NET-based automations development Internal Contract Lifecycle Management (EVA), Salesforce-based (6 instances) and Dynamics-based (2 instances) energy and gas platform customers support

Loyalty platform management: ZEISS Vision Plus (568 opticians and ~72000 consumers) Data governance: OneTrust for consent management Electronic signature: Formstack with Faber WAM (Italy) and Adobe Sign (international) Data visualization: PowerBI Desktop / Report Server (5 dashboards) Database / storage management: SQL Server (3 instances), Azure Storage (4 instances)

Time material: Sardex, Fiditalia, Nexi, Deutsche Bank, Trentino Digitale, Saipem, Comune di Milano, Venis, Best Engage. Member of Sardex's Salesforce migration project (10 people - 6 months) Identity federation with existing authorization (OpenID) and payroll (OAuth2 to SAP S/4HANA) subsystems On-premise CRM and HR support for both operation and application requests (7 mid-size env - 10 years) Tables, statistics and indexes maintenance on Oracle and SQL Server databases Server configuration and hardening on Oracle Linux and Windows Server operating systems Troubleshooting of performance and data quality issues (obtained -30% of wrong profiling data and charge backs, 10M€ gains in 5 days) Software developer for CRM service requests (25 WBS - 10 years) Digital citizenship: ANPR, App IO, Aesys (Java - 7 months) Charge back API integration (Visa Resolve Online - Java) Electronic signature: Qualified with Infocert Operations, development, project estimation and self-service training of 2 third level support teams for internal recruiting (14 people - 6 months )