serena-snoad

We launched the CMX Connect London community in May 2019 and have now supported hundreds of London community professionals thrive, learn and network through monthly events. Our network includes community professionals across finance, tech, startup, dev and non-profit.

I help to manage an online support community for people affected by dementia. My role was recently upgraded to reflect my increased responsibilties; which now include data analysis and volunteer management. There are three key aspects to my role: 1) Overseeing moderation, amending the software's admin panel and supporting moderators. I also manage and support the volunteers who help us to run the community. 2) Supporting community members by responding to queries, resolving technical issues and signposting vulnerable members to appropriate services. 3) Promoting the community internally by curating content for other communications channels, writing appropriate copy and externally by networking and doing presentations. I am experienced in using vBulletin version 4, google analytics, live chat software and IP checkers to manage and monitor the community. Key projects - coordinating live chat sessions then creating and sharing transcripts from relevant sessions - leading on the usability testing project; choosing an agency, creating a project plan, promoting the project, recruiting participants, approving project documents and handling relevant queries

I help to manage an online support community for people affected by dementia. We offer support, information and a place for discussion. There are three key aspects to my role: 1) managing the community by overseeing moderation, helping to implement technical developments, protecting the community from malicious users and ensuring the rules are kept. I also directly and indirectly manage the volunteers who help us to run the community. 2) supporting community members by responding to queries, resolving technical issues and signposting vulnerable members to appropriate services. 3) promoting the community internally and externally by presenting at local offices, networking, writing appropriate copy and curating content for other communications channels. I am experienced in using vBulletin version 4, google analytics and IP checkers to manage and monitor the community. Key projects: - created a manual to help moderators understand and implement moderation; including technical tasks, supporting vulnerable members and signposting to other services - managed development of a new promotional flyer - implemented a technical solution to manage the community's extensive mailing list

Helping to connect people by sharing stories of those affected by blood cancers and the people working their socks off to cure these hideous diseases. My experience managing and developing the social media presence of Leukaemia & Lymphoma Research started in 2008 and led to this role. This involved overseeing brand change comms via social media, training colleagues in effective social media content and community management, developing social content and programming, and selecting and testing relevant social media software tools.