Richard Goliáš
HPE Tandem Operator
HPE Tandem Operator at Kyndryl
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Career: 12
HPE Tandem Operator
Kyndryl
Full-time · Hybrid
Apr 2026 - Present
HPE Tandem Operator
Kyndryl
Full-time · Hybrid
Keeping client's systems at operational level without interruptions.
Information Technology Security Specialist
Kyndryl
Sep 2021 - Apr 2026
Information Technology Security Specialist
Kyndryl
Service Availability Manager
IBM
Mar 2019 - Aug 2021
Service Availability Manager
IBM
The Availability Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately. The Availability Manager plans, improves, monitors and reports the availability of IT services and IT infrastructure components in order to meet availability service level commitments.
Service Availability Analyst
IBM
District Brno-City, Czech Republic
Feb 2018 - Feb 2019
Service Availability Analyst
IBM
District Brno-City, Czech Republic
The Availability Analyst uses technical knowledge and subject matter expertise to understand long-term availability needs, plan resource availability, and proactively address availability issues. Analysis involves the understanding of causes and effects. The Availability Analyst uses the knowledge gained from analysis to make recommendations or resolutions. Ensures that all IT services meet availability target levels. Provides requirements to ensure that new or modified IT services will meet availability targets. Works to proactively enhance IT service availability. Ensures that availability-related incidents and problems are addressed. Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls.
IBM Associate Project Manager - Transition & Transformation
IBM
District Brno-City, Czech Republic
May 2017 - Jan 2018
IBM Associate Project Manager - Transition & Transformation
IBM
District Brno-City, Czech Republic
Responsible for transition of client's IT service delivery to IBM.
Account Portfolio Manager
IBM
District Brno-City, Czech Republic
Sep 2016 - Apr 2017
Account Portfolio Manager
IBM
District Brno-City, Czech Republic
Responsible for defining and maintaining portfolio PM & PO organization, performing portfolio financial management and reporting, performing risk, issue and change management on portfolio level, forecasting portfolio resource requirement and interfacing with competency leaders. Involved in performing solutioning for client-funded projects, performing QA reviews and involved as escalation point in managing RFSes from end to end.
Project Manager for RFS Implementation
IBM
District Brno-City, Czech Republic
Sep 2013 - Aug 2016
Project Manager for RFS Implementation
IBM
District Brno-City, Czech Republic
Responsible for managing RFS (Request for Service) Implementation for client.
Risk and Issue Management
IBM
District Brno-City, Czech Republic
Jan 2014 - Feb 2015
Risk and Issue Management
IBM
District Brno-City, Czech Republic
Responsible for tracking and control of the risk and issues. In close communication with Risk Manager and Risk/Issue Owners.
Project Manager
IBM
Jan 2013 - Dec 2013
Project Manager
IBM
Responsible for service transfers from IBM locations in Switzerland and Austria to IBM Delivery Centre Central Europe in Brno.
Project Management Office
IBM
Jan 2010 - Dec 2012
Project Management Office
IBM
Responsible for running Project Management Office for Nordic SM Tools organization, which goal was implementation of service management tools for IBM customers in Finland, Norway, Sweden and Denmark.
Project Office Coordinator
IBM
District Brno-City, Czech Republic
Aug 2008 - Dec 2009
Project Office Coordinator
IBM
District Brno-City, Czech Republic
Responsible for service transfers from various IBM locations to Asset Management competency in IBM Delivery Centre Central Europe in Brno
Administrator of Procurement Request Database
IBM
Jul 2007 - Jul 2008
Administrator of Procurement Request Database
IBM
End user support and administration of Procurement Request Database.
Education: 1
Veřejně Správní Akademie
Diploma
2004 - 2007
Veřejně Správní Akademie
Diploma
Projects: 2
Enablement of 10 Gigabit connection between two Data Centres in Switzerland
Jun 2016 - Present
Enablement of 10 Gigabit connection between two Data Centres in Switzerland
Client requested configuration of 10 Gigabit link between two Data Centres in very short time in order to allow access to TSM backup network, which was important for their project. The implementation of this project required coordination of activities of client's and IBM's suppliers and collaboration of on-site team in involved Data Centre. The activities were consisted of delivery WTM/OTN boxes to Data Centre and their cabling and configuration of the network. Daily meetings between all involved parties have been scheduled in order to ensure smooth cooperation. Despite several changes to the scope of the project from client side, the deliverables have been completed in given time frame and budget without impact to client's project.
New SQL Server + Development of solution for Mobile DB
Jan 2014 - Present
New SQL Server + Development of solution for Mobile DB
Three months long project for build of new SQL Server and for development of solution for mobile database. Close communication and collaboration with internal teams including mobile application team, application hosting services team, database hosting services team and technical solution manager. This project follows standard Project Management process for IT.
Credentials: 8
IBM Agile Explorer
IBM
ITIL Foundation Certificate in IT Service Management
PEOPLECERT