Ben Carson

I lead the team responsible for defining how to apply product management techniques to Telstra's IT capabilities and embedding these practices at scale. This ensures that Group Owners, Product Owners and their teams across the Software Engineering & IT organisation can make investment decisions that maximise the value delivered to customers and the wider organisation. Key Contributions: ● Curated a suite of product management practices, tools and guides for the management of software products, aligned with the wider organisational product management framework. Embedded the adoption of these practices across hundreds of product teams, to enable the product-engineering transformation of Software Engineering & IT. ● Established a product coaching capability within Software Engineering & IT, focused on supporting Group Owners, Product Owners and their teams in adopting a product mindset and overcoming product challenges in their work. ● Facilitated delivery of IT-as-a-Service APIs, supporting the Digital Leadership component of Telstra T25 strategy. ● Developed executive presentation material to communicate valuable product outcomes and commitments of the Software Engineering & IT function to C-level stakeholders.

● Technology Product Owner for OnePlace, Telstra’s strategic platform for third-party digital addons and carrier billing services. ● Shaped technology strategy and delivered a roadmap of capabilities across three teams within the Value Added Services portfolio. ● Worked with a diverse set of stakeholders across IT, Product and Commercial domains. ● Maintained the availability of the platform, including high-traffic events such as the AFL Grand Final. ● Integrated products from key partners including Netflix, Kayo, Binge, Xbox Games Pass, AFL, NRL, Netball Australia, FFA and Trend Micro Device Security.

● Supported a team of 12 Technical Business Analysts working across Telstra ● Responsible for performance and development of chapter members, resource allocation and chapter financial health. ● Increased employee engagement to 7% above line of business engagement score.