Michelle

First member of the QA department - implement new processes and adopt test management applications. Manage team of QA Engineers within the UI sub-team. Create and review manual test cases for new and existing features. Coordinate test plans for release cycles on a six week cadence. Collaborate with UI team and Engineering management on projects and initiatives. Build and maintain suite of regression tests to cover critical functionality and client usecases. Utilize AI agents to assist with testing via Playwright, and enrich test planning. Review UX designs in collaboration with the Product team.

Manage team of Quality Assurance Analysts. Act as a resource about software functionality. Investigate, verify, and triage client requests that are escalated from the Support department. Manage assignments and workflow for the Development team members. Coach others on software troubleshooting and best practices. Follow proper documented processes for inter-departmental and intra-departmental communication. Cooperate in a collaborative, team-oriented environment while maintaining responsibility for my own work. Communicate with the Development team to ensure complete resolution of software issues. Troubleshoot, test, and report software issues. Manage releases of new versions of software. Compile and write client-facing release notes. Review Product specifications for clarity. Audit and test pre-release features. Coordinate with the Product team to identify missed software functionality and feature requests. Gather feedback on the software to submit to the Product team. Assist in training and onboarding new employees.

Act as a resource about software functionality. Investigate client requests that are escalated from the Support department. Coach Support representatives on software troubleshooting and best practices. Follow proper documented processes for inter-departmental and intra-departmental communication. Cooperate in a collaborative, team-oriented environment while maintaining responsibility for my own work. Assist in managing assignments and workflow for the Development team members. Communicate with the Development team to ensure complete resolution of software issues. Troubleshoot, test, and report software issues. Manage releases of new versions of software. Compile and write client-facing release notes. Review Product specifications for clarity. Audit and test pre-release features. Coordinate with the Product team to identify missed software functionality and feature requests. Gather feedback on the software to submit to the Product team. Assist in training and onboarding new employees.