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(he/him)HR Specialist | Employee Advocacy, Crisis & Disaster Response | Sensitive Case Management | Trusted Advisor | Navigating the World others avoid
Human Resources Specialist at Universal Orlando Resort
I am an HR professional specializing in employee advocacy, crisis response, and sensitive case management within large, complex organizations.Throughout my career, I’ve consistently stepped into roles most people shy away from, supporting employees during moments of financial hardship, medical crisis, natural disasters, and organizational disruption. These are the conversations and decisions that require discretion, emotional intelligence, ethical judgment, empathy, trust, and they are where I do my strongest work.I currently serve as a critical point of contact for navigating crisis assistance, HIPAA-protected matters, and high-stakes personal circumstances. I’ve managed hundreds of sensitive cases, prepared financial analyses for executive and board-level review, and ensured aid is delivered accurately, equitably, and with compassion. During the COVID-19 pandemic and hurricane recovery efforts, I supported response initiatives, tracked trends, advised leadership, and helped stabilize operations during unprecedented uncertainty.My background spans employee relations, compliance-conscious documentation, program administration, HR systems, and cross-functional collaboration. I bring a steady presence to emotionally charged situations and translate complex policies into human-centered solutions.I believe HR’s most impactful work often happens quietly, at the hardest moments, and that’s where I thrive.
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Track Record
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Career13
Human Resources — TM Advocacy Job Fairs, health response tracking, hurricane assistance program, crisis assistance program, education center mentor program, onboarding assistant,
Outreach Coordinator
Blue Man Group - Box Office lead, Front of House Admin, Front of House Operations
Småland Greeter Full-Service Handout Home Delivery
Character Attendant Parade Driver
Entrance Operations, Pass Sales, Rentals, Group Sales, Turnstiles.
Virgin Megastores Downtown Disney Westside Marketplace
Student Liaison to International House
I Know What You Did Last Summer (1997) What the Deaf Man Heard (1997) Dawson's Creek (1998 - 2001) CI5: The New Professionals (1998) 28 Days (2000) Black Knight (2001)
Admissions Gift Shop Sales Host Tour Guide
Education1
Activities / Societies: International Student Association, Spanish American Latino Student Association, International House
Credentials3
Volunteering4
Founding Board Member
Social Media outreach Digital communications Georgia Senate runoff support
Digital Captain - Data & Analytics Team State of Florida Facebook & Twitter lead Central Florida volunteer organizer
Performer, Usher, Back Stage tech
Awards2
Impact Award Winner
NBCUniversal Gem Award