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Jɑmppɑ

(he/him)

HR Specialist | Employee Advocacy, Crisis & Disaster Response | Sensitive Case Management | Trusted Advisor | Navigating the World others avoid

Human Resources Specialist at Universal Orlando Resort

Orlando, Florida, United states🇺🇸
Open to:Full-time rolesCollaborationsBoard positions
Preferred workplace:Remote (same country)Remote (worldwide)Remote (same region)
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I am an HR professional specializing in employee advocacy, crisis response, and sensitive case management within large, complex organizations.Throughout my career, I’ve consistently stepped into roles most people shy away from, supporting employees during moments of financial hardship, medical crisis, natural disasters, and organizational disruption. These are the conversations and decisions that require discretion, emotional intelligence, ethical judgment, empathy, trust, and they are where I do my strongest work.I currently serve as a critical point of contact for navigating crisis assistance, HIPAA-protected matters, and high-stakes personal circumstances. I’ve managed hundreds of sensitive cases, prepared financial analyses for executive and board-level review, and ensured aid is delivered accurately, equitably, and with compassion. During the COVID-19 pandemic and hurricane recovery efforts, I supported response initiatives, tracked trends, advised leadership, and helped stabilize operations during unprecedented uncertainty.My background spans employee relations, compliance-conscious documentation, program administration, HR systems, and cross-functional collaboration. I bring a steady presence to emotionally charged situations and translate complex policies into human-centered solutions.I believe HR’s most impactful work often happens quietly, at the hardest moments, and that’s where I thrive.

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Career13

Human Resources — TM Advocacy Job Fairs, health response tracking, hurricane assistance program, crisis assistance program, education center mentor program, onboarding assistant,

Outreach Coordinator

Blue Man Group - Box Office lead, Front of House Admin, Front of House Operations

Småland Greeter Full-Service Handout Home Delivery

Character Attendant Parade Driver

Entrance Operations, Pass Sales, Rentals, Group Sales, Turnstiles.

Virgin Megastores Downtown Disney Westside Marketplace

Student Liaison to International House

I Know What You Did Last Summer (1997) What the Deaf Man Heard (1997) Dawson's Creek (1998 - 2001) CI5: The New Professionals (1998) 28 Days (2000) Black Knight (2001)

Admissions Gift Shop Sales Host Tour Guide

Education1

Activities / Societies: International Student Association, Spanish American Latino Student Association, International House

Volunteering4

Founding Board Member

Social Media outreach Digital communications Georgia Senate runoff support

Digital Captain - Data & Analytics Team State of Florida Facebook & Twitter lead Central Florida volunteer organizer

Performer, Usher, Back Stage tech

Awards2

Impact Award Winner

May 2025

NBCUniversal Gem Award

Dec 2022

Languages2

German
French

Skills49

Other

Administrative AssistanceAdmissionsApple ProductsCommunicationCommunity OrganizingCommunity TheatreCultural AwarenessCultural Diversity
Cultural SensitivityCustomer ServiceDigital SignageEntertainmentEvent ManagementEvent PlanningEvents OrganisationGrassroots OrganizingHistoryHospitalityHospitality IndustryIntercultural AwarenessIntercultural RelationsInternational RelationsLeadershipMicrosoft ExcelMicrosoft OfficeMicrosoft WordMusical TheatreOffice AdministrationOutlookPolitical CampaignsPublic SpeakingPurchase ManagementPurchase OrdersPurchase RequisitionsPurchasing ProcessesSalesSales OperationsSlackSocial JusticeSocial MediaSocial Media MarketingSocial Media OutreachSocial NetworkingTeam LeadershipTeamworkTheatreTime ManagementTravel & TourismTravel Planning