Blake (he/him/his) 🏳️‍🌈

Leads a team of colleagues that process client specific, State, Worker’s Compensation and Long-Term Disability leave of absence claims. Deliverables: *Onboard other Team Leads to same role *Ensure KPIs are met daily, weekly, and monthly for the team and program *Delivers necessary auxiliary training for colleagues to meet metrics and KPIs *Utilizes databases to forecast overtime and scheduling for future work *Consults with Project Managers, Trainers and Operations to ensure program changes are rolled out smoothly *Develop colleagues to ensure they take away the skills they need to move to the next position. Key Achievements: *Promoted examiners within first 6 months of getting team to higher positions *Create efficiencies in processing claims to meet target deadlines for KPIs and PGs *Designed and created step processes for multiple line of businesses

Deliverables: *Consulted with Operation leaders to create a remote training environment for the Service Center. *Utilized several programs such as Webex, Microsoft Teams, and Articulate to deliver and develop trainings. *Facilitated both self paced trainings and live training virtually. Managed training groups of 25-35 colleagues in a virtual and in-person setting. *Collaborated with project managers to roll out courses to the customer service and leadership teams *Evaluated feedback on instruction and design of curriculum to improve efficiencies in project roll-outs. *Coordinated multi-week trainings for onboarding new colleagues to the program (internal and external) Key Achievements: *Received quarterly award for displaying Sedgwick's core value Collaboration *Rated 4.8 on feedback from delivering training courses

Deliverables: *Responsible for handling complex escalation calls for one of the largest clients *Collaborated with other departments to design job aids for each departments *Mentored new colleagues to ensure quality training for the program Key Accomplishments: *Completed the LEAD leadership program *Participated in process improvements for multiple lines of business (FMLA, STD, ADA)

Deliverables *Presented trends of incoming customer requests and assisted with taking Operation's idea and translating them into projects *Designed Access database to house fare information to efficiently assist our client *Designed and developed training for our Customer Service team to elevate the level of service provided *Orchestrated collaboration with Operations department to roll out streamlined accounting processes *Presented data to internal and external clients to streamline processes with customer service processing *Created virtual accounting templates to improve efficiency in billing for Accounts receivable and payable.