Dhruman Bhadeshiya

Co-founded and scaled an enterprise-grade CPaaS and Agentic AI orchestration platform, designed specifically to handle complex CRM/ERP integrations, strict data governance, and automated workflows for regulated industries (BFSI, GovTech, and EdTech). - Platform Scale & Reliability: Engineered and optimized cloud-native architecture (AWS/Azure) to support 1,000+ global clients while maintaining a strict 99.8% platform uptime. - Product Innovation: Architected a robust multi-channel conversational layer integrating WhatsApp BSP, RCS, and voice capabilities, recently launching advanced Campaign Failover mechanisms to maximize delivery ROI for enterprise marketing. - AI Transformation: Deployed specialized Agentic AI ecosystems and MCP (Model Context Protocol) servers to securely connect LLMs with live internal business systems, moving AI from simple chatbots to automated operational workforces. - Proven Business Impact: Spearheaded high-scale client deployments, including a 24/7 AI Admission Engine for Noble University that automated thousands of inquiries, resulting in a 70% reduction in manual processing. - Engineering Leadership: Build and lead a high-performing, cross-functional engineering team by optimizing "outcome velocity" - dismantling operational handoffs to drive rapid product shipping and deployment trust.

• Co-founded Leadmastro, a user-friendly CRM designed to enhance sales processes. • Streamlined lead pipelines and deal tracking, resulting in improved customer conversion rates. • Integrated cutting-edge AI innovations to optimize sales strategies and enhance user experience. • Achieved a significant increase in sales efficiency, contributing to overall business growth.