Curtis Nix

- Addressed a broad range of customer tickets across Linux, web applications, and networking, leveraging technical documentation to identify root causes and implement solutions. - Utilized expertise in network diagnostics to replicate customer connectivity problems, then applied problem-solving skills to develop targeted solutions using tools like ping, netcat, ip/ifconfig, traceroute, ss/netstat.

- Served as in-house AWS subject matter expert, documenting common issues and guiding team members through complex cloud infrastructure problems. - Collaborated with senior management on escalated customer issues, driving resolution while mentoring junior team members through knowledge sharing. Used New Relic APM to proactively surface performance bottlenecks, slow queries, and error trends in customer WordPress applications. - High-Stakes Server Monitoring: Provided real-time monitoring for enterprise customers during critical events, scaling server resources on the fly and resolving emergent issues to prevent customer-facing downtime.

- Performed remote server management via SSH for troubleshooting, log analysis, and configuration changes across customer WordPress environments. - Troubleshot DNS propagation, SSL certificate installation and renewal, and domain mapping configurations for customer WordPress sites. - Performed WordPress site migrations including file transfer, database imports, DNS updates, domain mapping, and SSL configuration.

Planned and documented the installation and integration of networking and computer systems. Created over 350 physical network assets and developed the documentation for the process of each creation and installation. Created products in a development environment for Quality Control before being moved to production.

Read and interpreted engineering documentation in order to install networking cabling and computer systems for 74 mobile military assets. Documented the installation, inspection, and configuration each asset during each stage of the integration process.

Used basic hand tools in order to troubleshoot and repair communications gear such as PCs, laptops, servers, switches, radios, networking cables, and antennas. Demonstrated an exceptional work ethic, and ability to learn in a constantly changing environment that led to an appointment to a responsibility beyond experience Directed workflow for team of six, documenting all maintenance. Transformed a failing maintenance department into a streamlined operation that met standards with increased efficiency, reducing the need for manpower by 80%. Entered data into computer database, and maintained accurate written records of all repair parts ordered and received. Recognized and filled a need for a subject matter expert on installation and support of developmental, hands free radios in militarized John Deere tractors, resulting in being appointed project supervisor for install teams. Accountable for monthly inventory and maintenance of gear valued at $115,229.00 Responsible for the annual calibration of equipment valued at $113,356.00. Competed with 60 peers to be one of four employees to be selected to attend an advanced skill course in antenna construction and propagation in a mountainous environment.