Chazona Baum

- Tripled frontend deploy frequency within my first 90 days by aligning engineers on a shared git workflow and making frontend code review a team practice. - Built a deliberately small, high-output pod known for shipping; in the absence of a dedicated PM, owned product briefs and roadmapping and served as the company-wide subject-matter expert on the core product's data model. - Designed and piloted custom Jira dashboards for engineering productivity, then documented and rolled them out to 100% adoption across the other teams. - Partnered with a group of engineers to design a full-stack interview loop built around real-world skills instead of LeetCode-style live coding. - Gave executive stakeholders visibility into product analytics through PostgreSQL queries and Mode dashboards, and used the same to field questions from Sales and customers. - Trained the Marketing team to own the company's Webflow site so they could ship content and launches without Engineering, and cleared long-standing SEO technical debt.

- Grew the company's first regional satellite office from 6 engineers to 18 in my first year by expanding renewal business, ultimately contributing 37% of total company revenue, ahead of targets. - Cut customer onboarding time 67% for the company's largest account, earning $155K in additional annual contracts. - Led an ADA-compliance retrofit across 750 WordPress sites, cutting front-end development time per site by 60%; the customer grew the engagement from 2 to 9 engineers. - Built and ran internal and external tech-education programming—hands-on workshops, information-security activities for local school districts, and talks at regional conferences. - Carried solutions architecture, account management, and hiring for the office alongside people leadership, and coached a colleague into an engineering-management role.

- Migrated a nonprofit's 500+ page website — a decade old with no prior CMS — onto WordPress, building custom PHP for user-submitted content, a coherent information architecture for the full site, and payment integrations via Stripe, Authorize.net, and PayPal. - Automated the team's development and release process with custom bash scripts, dockerized environments, and Capistrano-driven deployments. - Served as flex R&D for an enterprise customer, building a proof of concept that integrated web-based augmented reality, HTML5 Canvas QR-code scanning, and a speech-recognition search interface; presented it on-site and carved out a portion that shipped to their production website. - Shipped IoT analytics tracking over 1M datapoints for a public/private climate partnership, helping them identify the most reliable sensor vendor for ongoing climate monitoring.

- Designed and built single-page landing pages and WordPress sites for individuals and small businesses, using static site generators when possible for lightweight, low-maintenance builds. - Ran the practice solo end to end—scoping, client communication, and delivery.

- Handled 5,000+ auto-insurance queries for active-duty military members, including state-to-state PCS moves and separating policies for divorcing policyholders. - Held multiple state licenses and practiced across 30+ states, applying each state's distinct regulations. - Had two calls recognized department-wide as framework exemplars—one archived for ongoing use in training new agents.

- Led teams across three locations through high-volume rush periods as a ServSafe-certified Food Protection Manager responsible for food-safety compliance. - Served as first decision-maker in on-site crises—fires, injuries, and law-enforcement altercations—prioritizing team safety under pressure. - Adapted communication to serve Spanish-speaking customers and to assist non-verbal, deaf, and hard-of-hearing customers. - Completed a selective, voluntary company Assistant Manager Certification and brought new practices back to the team.

- Kept a high-volume retail floor running while enforcing alcohol- and gasoline-sale regulations and maintaining a constructive relationship with local law enforcement.

- Served as the public face of the hospital, setting expectations and guiding pet owners through the clinical process from first impression to last. - Built treatment plans and filled prescriptions, translating clinical details into terms clients could understand and act on. - Supported Spanish-only-speaking clients through a stressful, confusing process so they could make informed decisions for their pets.