Nicholas McManus

• Maintain GIS server infrastructure. • Monitoring and analysis of systems and hardware. • GIS tool development, implementation, documentation and maintenance. • Support and promote data sharing and underlying technologies of NJGIN. • Under direction, research new technologies and techniques to support spatial data infrastructure.

• Worked with Linux and Windows servers for a broad range of applications. • Configured and managed endpoint devices, onboarding new employees, and asset tracking for all IT equipment. • Assisted approximately 150 office and warehouse employees at multiple locations with technical issues. • Managed wired and wireless networks, documenting all cable patches and LAN information. • Maintained server infrastructure including approximately 15 physical and 30 virtual servers, and manage all backups. • Set up Azure AD Connect to leverage Microsoft SSO and enforce MFA for all users. • Migrated from Exchange 2010 to 2019, and configured HMA for authentication.

• Maintained and grew my book of business of K-12 customers in California. • Top performer for October ‘17 and January ‘18 based on new buying customers. • Recommended IT products and solutions to customers based on their needs. • Processed orders and quotes for both new and existing customers. • Organization of time and tasks throughout every day.

• Assisted faculty with technical issues via troubleshooting. • Cleansed and migrated internal library database information. • School website editing using WordPress and HTML. • Student and faculty device configuration; iPads, Macs, and Windows laptops. • Installed and configured new equipment; projectors, cabling, desktop applications. • Managed wired and wireless network.

• Developed positive customer relationships through friendly greetings and excellent service. • Handled all customer relations issues in a gracious manner and in accordance with company policies. • Worked hands-on with customers to understand their communications needs and discover how AT&T products can meet those needs. • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.