Zan Markan
Building Potniq to help you stop ‘Airport Buffering’ and start reclaiming your mornings.
Senior Customer Success Engineer at Confidence by Spotify
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Career: 13
Senior Customer Success Engineer
Confidence by Spotify
Remote
Apr 2026 - Present
Senior Customer Success Engineer
Confidence by Spotify
Remote
I help product teams adopt and experiment successfully with Spotify's experimentation platform, Confidence.
Founder
Potniq
Greater London, England, GB
Jan 2025 - Present
Founder
Potniq
Greater London, England, GB
- Building a business travel optimization tool from 0-1: solving the "ground journey" problem for travellers navigating meetings, connections, and real-time logistics - Designed data model and system architecture for multi-source travel intelligence - Fully automated marketing and DevOps pipelines using agentic AI technologies - Hands-on laboratory for cutting-edge AI tooling while shipping a real product
Senior Customer Experience Engineer
Ditto
Greater London, England, GB
May 2024 - Jan 2026
Senior Customer Experience Engineer
Ditto
Greater London, England, GB
- Primary Solutions Architect and implementation engineer for enterprise customers across airline, restaurant, retail, and cruise line industries - Designed complete data models, edge-to-edge, and edge-to-server architectures for production systems handling offline-first, distributed workloads - Led MongoDB Realm migration projects end-to-end: solution design, infrastructure scaling, and production deployment - Created Ditto University curriculum — self-paced educational material including novel formats like graphic novel-style articles on distributed systems - Designed and delivered technical enablement workshops that helped customers ship to production on time - Maintained observability tooling for Ditto's SDK libraries
Senior Developer Advocate
CircleCI
Greater London, England, GB
Feb 2022 - Feb 2024
Senior Developer Advocate
CircleCI
Greater London, England, GB
- Created hands-on technical workshops driving measurable sign-ups, feature adoption, and Champions program growth - Helped design a conference playbook that enabled EMEA to outperform other regions 3-4x in lead generation - Launched speaker enablement program for engineers: topic ideation through presentation delivery - Converted detractors into advocates through direct problem-solving and internal product advocacy - Closed the feedback loop: gathered community insights and shepherded them through to shipped features
Developer Advocate
CircleCI
London, England, GB
Oct 2020 - Feb 2022
Developer Advocate
CircleCI
London, England, GB
Developer Advocate
DataRobot
London, GB
Jan 2020 - Oct 2020
Developer Advocate
DataRobot
London, GB
- Acted as the Developer Persona Owner - Built the developer portal from scratch: tutorials, samples, and curated community forum - Created demo applications showing AI/ML integration in practice — bridging data science and software development - Authored educational content that made machine learning accessible to traditional developers - Managed public GitHub organisation, enabling data scientists to publish and share their work
Senior Developer Advocate - DevRel Leader
Pusher
London, GB
Apr 2019 - Dec 2019
Senior Developer Advocate - DevRel Leader
Pusher
London, GB
- Led Developer Relations team: direct reports, freelancers, and outreach programs - Spearheaded "State of Kotlin" survey (2018) — first large-scale survey of Kotlin language adoption - Built and maintained open-source web/mobile SDKs; owned developer experience and documentation - Founded and hosted developer meetups for developers building developer tools
Developer Evangelist
Pusher
London, GB
Nov 2017 - Apr 2019
Developer Evangelist
Pusher
London, GB
Lead Mobile Engineer
Pusher 🚀
London, GB
Nov 2016 - Nov 2017
Lead Mobile Engineer
Pusher 🚀
London, GB
Software Engineer - Android technical lead
Marks and Spencer
London, GB
Aug 2015 - Nov 2016
Software Engineer - Android technical lead
Marks and Spencer
London, GB
- Led the team that built M&S's first internally developed Android retail application - Created internal engineering bootcamp that upskilled graduate and junior developers on software engineering best practices - Co-authored incident management process and on-call protocols for mobile applications — establishing operational maturity for a new platform - Advising the wider company on Android and mobile development topics.
Software Engineer
Marks and Spencer
Aug 2013 - Aug 2015
Software Engineer
Marks and Spencer
Co-Founder
Equaleyes
London, GB
Jan 2011 - Aug 2013
Co-Founder
Equaleyes
London, GB
Co-founded Equaleyes as a startup building mobile experiences for the blind and visually impaired, then pivoted into a digital agency. - Developed accessibility software suite for visually impaired Android users. - Built the first truly accessible home screen for Android devices in 2011 - Microsoft Imagine Cup 2011 global finalist — top 8 teams worldwide - Secured seed funding and joined Telefónica Wayra accelerator in London
System Administrator
Freelance
2007 - 2011
System Administrator
Freelance
Education: 1
University of Maribor
B.En.
Oct 2007 - Sep 2010
University of Maribor
B.En.
Projects: 1
Groundwork by Potniq
Groundwork by Potniq
City transit insights
Credentials: 1
DataRobot Essentials
DataRobot