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Customer Success Leader | Driving E-Commerce Growth & Digital Transformation | Global Account Strategy | Marathoner | Believer in Serendipity | Dad | Human

Senior Director of Customer Success at Spryker

Berlin, Berlin, DE🇩🇪
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As a senior leader in Customer Success and E-Commerce, I’ve helped global Enterprises and B2B companies unlock double-digit revenue growth and world-class customer retention. At Spryker, I built and scaled international success teams, driving a 30% increase in upsell revenue and reducing churn significantly within two years as well as implementing award-winning digital transformation strategies in CS. My hands-on approach combines data-driven strategy with a relentless focus on delivering measurable business impact for clients and stakeholders.

What sets me apart is my ability to bridge the gap between technology and people. I thrive on transforming complex challenges into scalable solutions, whether launching new digital platforms, optimizing customer journeys, or leading cross-functional teams through high-stakes change. My passion for innovation and continuous learning keeps me ahead of industry trends, ensuring my teams and customers always stay one step ahead.

Outside of work, I’m a marathon runner, lifelong learner, and believer in the power of authentic relationships. I’m driven by curiosity, resilience, and a genuine desire to help others succeed. Qualities that shape my leadership style and fuel my commitment to building lasting partnerships in the ever-evolving tech landscape.

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Career: 11

Senior Director of Customer Success

Spryker

Berlin, DE

Oct 2023 - Present

Director of Customer Success

Spryker

Berlin, DE

Jan 2023 - Oct 2023

Director Customer Success Strategic and Large Enterprise Accounts

Spryker

Berlin, DE

Jul 2022 - Jan 2023

Driving Customer Success, within #customers4life at Spryker, I'm enabling our teams to develop outstanding customer experiences. ☀️ Aldi ☀️ Hornbach ☀️ Globus ☀️ ZF Friedrichshafen ☀️ Siemens Healthineers ☀️ Schneider Electric ☀️ Dehner ☀️ KoçZer ☀️ Turck ☀️ Wilo ☀️ Scania ☀️ DTAG ☀️ VW ☀️ Ricoh ☀️ Dehner ☀️ Murr ☀️ Norma ☀️ Jungheinrich ☀️ Weleda ☀️ Wellcomm ☀️.. Spryker is the leading composable commerce platform for B2B, Enterprise Marketplaces, D2C, and Thing Commerce. Our easy-to-use, headless, API-first model is designed specifically for sophisticated transactional businesses. It offers a best-of-breed approach that provides businesses the flexibility to adapt, scale, and quickly go to market while facilitating faster time-to-value throughout their digital transformation journey. The Spryker Herd is growing rapidly all across the globe! We are innovators, challengers, and passionate solution-seekers who dream big. We are empathic team players with a strong appetite to drive change. Our Sprykee DNA Traits are at the core of everything we do and we listen to our peers' innovative ideas to create the best work environment possible. Working from all over the world, in different time zones, and across different cultures, our Herd uses flexible working to fit work into life, not the other way around. If you are interested in joining us, check out our open positions: https://spryker.com/career/

Senior Success Director | member of the board

apollon GmbH+Co. KG

DE

Mar 2021 - Jul 2022

☀️ IKEA ☀️ Rolf Benz ☀️ Pro-Idee ☀️ Würth ☀️ Porsche ☀️ Volkswagen ☀️ VW-PKW ☀️ VW-NFZ ☀️ Volvo ☀️ Wellendorff ☀️ Kleckow ☀️ Hofmeister ☀️ Angela Bruderer ☀️ Best Secret / Neleon ☀️ AGS ☀️ Office World ☀️ WAS-Germany ☀️ Jahreszeiten Verlag ☀️ uvm.

Prokurist | General Manager

Meyle+Müller GmbH+Co. KG

Pforzheim Area, DE

Mar 2018 - Mar 2021

☀️ IKEA ☀️ Rolf Benz ☀️ Pro-Idee ☀️ Würth ☀️ Porsche ☀️ Volkswagen ☀️ VW-PKW ☀️ VW-NFZ ☀️ Volvo ☀️ Wellendorff ☀️ Kleckow ☀️ Hofmeister ☀️ Angela Bruderer ☀️ Best Secret / Neleon ☀️ AGS ☀️ Office World ☀️ WAS-Germany ☀️ Jahreszeiten Verlag ☀️ uvm.

Senior Director Sales

Meyle+Müller GmbH+Co. KG

Jul 2016 - Mar 2021

Sales Director

Meyle+Müller GmbH+Co. KG

Sep 2014 - Jul 2016

Sales Manager

Meyle+Müller GmbH+Co. KG

Jan 2013 - Sep 2014

Key Account Managing, Sales Manager, Hunter

Production Manager

Meyle+Müller GmbH+Co. KG

Jan 2012 - Jan 2013

Production Group Leader, Production Management, Account Manager

Produktionsbetreuer

Meyle+Müller GmbH+Co. KG

Sep 2008 - Jan 2012

Production Management

Graphic Designer

The Bellingham Herald

2007 - 2008

Education: 2

Whatcom Community College

Studium

2007 - 2008

Heinrich-Wieland-Schule Pforzheim

Hochschulreife

2003 - 2005

Volunteering: 1

"Mini Botschafter" / Exchange Program

Congress-Bundestag Youth Exchange Alumni Association (CBYXAA)

Languages: 2

Deutsch(Native or bilingual)
Englisch(Full professional)

Skills: 56

Technical

Microsoft Office

Business

Business DevelopmentCustomer ExperienceCustomer Relationship Management (CRM)Customer SuccessE-CommerceManagementMarketingMarketing Strategy
Online MarketingProject ManagementSalesSocial MediaStrategic Communications

Creative

Graphic Design

Interpersonal

EnglishLeadershipPresentation SkillsTeam Leadership

Other

Account-ManagementAdvertisingB2CBusiness EnglishBusiness-to-Business (B2B)cloud commerce OSD2CDatengesteuerte Entscheidungsfindung
Digitale MedienDigitales MarketingEmotionale IntelligenzGeschäftsführungHeadlessInternational BusinessInternational SalesKey Account ManagementKey-Account-ManagementMarketing CommunicationsMarketingkommunikationMarketingstrategieMicrosoft OutlookNeugeschäftsentwicklungProduction ManagmentProduktionsleitungProjektmanagementSales & MarketingStrategieStrategische PlanungStrategisches ManagementTeammanagementUnternehmensführungUnternehmensstrategieVeränderungsmanagementVerhandlungsführungVertriebVertriebsaktivitätenVisual Communication