Roel Worp

Ondersteuning van hoofddocent voor vakken Basis Cyber Security en Software Security. Nakijken van, en feedback geven op ingeleverde opdrachten. Begeleiding van studenten bij het maken van week- en eindopdrachten over o.a. Reverse Engineering, Mobile and IOT Application Analysis, Malware Analysis, Web application & Modern API Security, en Exploit development. Eerste aanspreekpunt voor studenten op gebieden als Linux, Kali, VMWare en HackTheBox.

- Managen van verschillende winkels in de regio Noord-Holland - Coachen van medewerkers en sturen op KPI’s zoals conversie en gemiddelde orderverkoopprijs

- Gespecialiseerd in niet standaard glazen, prisma glazen en probleemoplossing.

- Toegelaten tot partner-trainingsprogramma van Specsavers (Pathways) - Verantwoordelijk voor het operationeel leiden van de winkel - Managen van een team met 15 medewerkers, waaronder het aannemen, aansturen, coachen en inplannen van personeel - Implementatie van het commerciële jaarplan en doelstellingen zetten voor het team - Trainen van het team, waaronder “Create” (Coach, Relate, Enquire, Adept, Teach, Engage) mentor, wat onder andere heeft geresulteerd in een verhoging van de gemiddelde orderwaarde, toename van positieve klantwaardering en een vergroting van de jaaromzet met gemiddeld 5%

- Serving drinks and food to guests - Informing and advising patrons about the ever changing product base - Product selection, promotion and training

One of Amsterdam's biggest tourist attractions and important event venue, with more than 800.000 visitors a year. Main responsibilities were to provide product demonstrations and presentations, representing Heineken and its products on and off-premise. Coordinated and managed large and multi-day events with internal and external stakeholders. Became the go-to person for product and brewing knowledge as well as customer service both within Heineken and for Heineken relations. - Coordinated events both in-house and externally in collaboration with clients, suppliers and business partners - Represented Heineken products and brewing in general and the brand Heineken specifically on and off-premise - Standardized and optimized processes throughout the Heineken Experience improving service quality and speed - Trained staff to increase quality, knowledge and effectiveness - Managed bar floor of Heineken Experience tour - featured in Megafactories episode about Heineken

Coordinated project aimed at improving employee engagement and internal communication to teach employees about beer, brewing, production and on and off-trade sales to increase product knowledge within Heineken and align external communications about Heineken. - Developed and designed program content and promotional material - Main trainer for Head Office and The Netherlands group - Planned and coordinated launch events

- Generated large amount of sales with a low dropout rate by tailoring selections to customers. - Was the main person for complaints and questions from customers. Known by customers and head office to go above and beyond to satisfy customers without compromising company values. - Handled large, intricate complaints and solved these with satisfaction of customers and supervisor.