Mark Dearlove

At Tealium, I championed the Education Delivery team, guiding customers to success with our unified marketing solutions, resulting in improved customer satisfaction and business growth.

I provided strategic leadership for Tealium's real-time unified marketing solutions, helping brands seamlessly integrate their siloed applications and data, driving more profitable interactions across digital touch points.

Leading delivery of Teradata Applications training programs to customers and business partners in the International region

In my role at IBM, I was responsible for designing, developing, and delivering training for three large-scale Netcool Network and Service Management products, resulting in an average student satisfaction rate of 86%. I served as a subject matter expert during sales, presales, and service engagements to understand client training requirements and developed customized training plans based on their unique needs.

Led numerous formal training needs analysis sessions in order to deliver focussed, cost-effective training curriculum for Tier 1 service providers. As a result of the analysis and subsequent delivery, customer satisfaction was increased and the number of calls to support was decreased by 20%. Designed and delivered an intensive curriculum for on boarding new hires in the Services and Support organisations which was delivered to more than 150 people in 2 years. Responsible for the setup, maintenance and administration of the EMEA training server environments. Worked as the prime trainer and content developer for all installation and administration training classes across the EMEA region. Designed and developed a web based tool for tracking and reporting the technical and business skills of the internal services team in order to provide targeted 3rd party skills training.