Bryan (they/them)

• Strategy | Pioneered enterprise-wide Atlassian Governance Council, elevating tool utilization and collaboration. • Project Management | Orchestrated Confluence Server to Cloud migration, revolutionizing content management. • Atlassian Engineering | Oversaw the entire Atlassian ecosystem, leading critical upgrades, migrations, and standardizing service management practices while developing custom scripts to streamline workflows and automate complex tasks. • Technical Product Management | Crafted inaugural Atlassian roadmap, driving 30% increase in user satisfaction. • Technical Leadership | Implemented citizen developer platform, achieving 5x change throughput and 86% cycle time reduction. • DEI Leadership | Drove organizational change as strategic advisor and ERG leader, quadrupling engagement in Pride@Sonos and co-founding Neurodiversity@Sonos, significantly improving inclusion metrics.

• Strategic Leadership | Revitalized external relationships, including with the North American Interfraternity Council, leading to significant growth opportunities. Delivered a new strategic vision, modernizing the organization and increasing chapter enrollment despite pandemic challenges. • Financial Leadership | Conceived and executed the fraternity's first capital campaign, raising over $150,000 in pledges. Decreased operational costs through vendor negotiations and optimized merchandising processes, increasing revenue streams. • Volunteer Management & Governance | Led a team of 50+ volunteers through 7 senior staff, professionalizing key roles. Revamped Board reporting processes, enhancing transparency and enabling more effective fiduciary oversight.

• System Architecture | Designed and implemented a service reliability improvement program that significantly increased average service uptime for Jira and Confluence, serving 3500 internal users. • Process Optimization | Planned, tested, and executed optimizations to the server and add-on upgrade process, reducing upgrade cycle time from 12 months to 3 months. • System Integration | Designed integrations for LOB applications including ServiceNow & Salesforce PSA. • Data Migration | Designed and implemented procedures & technical solutions for data & service migration from corporate acquisition instances of Atlassian products into Netsmart-owned counterparts, decreasing service costs by 400%. • Presales Engineering | Orchestrated the development and delivery of technical presentations and demonstrations, increasing sales conversions by 30%. Collaborated with the sales team to develop a strategic pre-sales plan, leading to an increase in the closure of high-value deals. • Program Management | Supported the formation and sustainable operation of Netsmart's Associate Resource Groups (ARGs), creating resources and providing guidance to ARG leaders. • Leadership without Authority | Served as team lead for the Associate Resource Groups ARG Council, interfacing with C-level executives to educate on DEI issues, drive executive decisions, and report on DEI goals.

• Technical Program Management | Led management of technical toolset (N-Central, TeamViewer, ServiceNow, Passportal, Confluence). Implemented ServiceNow improvements, reducing onboarding time by 75%. Standardized N-Central across 9000 devices, decreasing cycle times by 80%. Led upgrades and migrations, enhancing operational efficiency and client satisfaction. • Presales Engineering | Architected technical solutions to customer business requirements for enterprise EHR products & ServiceNow integrations, driving additional revenue by 10% and increasing client satisfaction by 30%. • Client Management | Delivered high-value fractional CIO services to multiple managed services clients, delivering year over year revenue growth. • Sales Consulting | Targeted new clients for project-based and fully-outsourced managed services contracts, increasing revenue base by 15%. • Strategy | Developed and implemented the division-wide strategy for service delivery improvement, driving down costs by 20% while increasing customer satisfaction. • Stakeholder Management | Spearheaded idea and demand management across teams, aligning priorities through collaborative meetings. Maintained transparent communication, promptly addressing concerns. Resulted in improved cohesion, resource allocation, and project success rates, boosting stakeholder satisfaction.

• Project Management | Led multiple large-scale IT infrastructure initiatives, resulting in a 75% reduction in client ticket volume over 3 years. • Sales Consulting & Client Management | Cultivated & delivered multiple new managed services contracts, increasing revenue by 15% YoY. • Vendor Management | Orchestrated relationships with multiple enterprise technology vendors, enhancing overall service delivery and client satisfaction by 20%. • Confluence Administration | Managed Confluence site for the Managed Services team and led the migration into ServiceNow

• IT Leadership | Served as IT Manager for a $24 million client, overseeing 20+ buildings and 300+ staff. Developed strategic plans and managed all IT contracts, demonstrating ability to handle large-scale, complex environments. • Project Management | Led diverse, high-impact projects including phone system replacement, payroll/HRIS implementation, and large-scale iPad deployment in an educational setting. Managed IT remodels for two new office spaces, showcasing versatility in project types. • Systems Implementation | Spearheaded installation of new backup solutions, computer imaging using Microsoft Deployment Toolkit, and redesign of Confluence installation. Demonstrated proficiency in implementing and optimizing various IT systems to improve operational efficiency.

• Knowledge Management Leadership | Proposed, implemented, and administered Atlassian Confluence as the primary knowledge management system, revolutionizing information sharing and standardization across the organization. • Multi-Platform Technical Expertise | Developed and maintained proficiency in multiple operating systems (Windows, Linux, Mac, iOS, BlackBerry OS), enabling comprehensive support for diverse client environments and specialized software like Askesis PsychConsult. • Training and Documentation | Spearheaded the development of comprehensive documentation and training materials for multiple systems, while mentoring junior technicians, significantly improving team capabilities and service quality.

• A Cappella singer in 4 person specialty a cappella group on Crystal Cruise Lines • Learned over 50 a cappella songs in less than four weeks • Interacted with high-profile guests from around the world, providing world-class entertainment • Developed, designed and executed multiple shows in order to create new experience for guests and keep them entertained • Interacted with international guests of all different types of backgrounds, creating community and harmony amongst them all. • Kept a self-directed schedule of rest, warm-ups and preparedness in order to ensure quality entertainment.

• Facilitated all Patron relations including, but not limited to, Patron marketing campaigns, special events, data management • Coordinated all ticketing needs for the theatre • Supervised Front of House Staff including House Managers, Assistant Box Office Manager, volunteer ushers and interns • Worked closely with Communications Director on cultivating and maintaining our single-ticket buying audience

• Designed the concierge role in concert with Apple Retail leadership as one of the first concierges in all of Apple Retail • Provided excellent customer support to guests, maintaining a detailed knowledge of Apple products in order to assist users • Implemented new crowd management processes, decreasing customer waiting times by 50% • Provided high-quality customer service, ensuring VIP guests were handled efficiently and discreetly • Managed critical customer interactions effectively, ensuring guests who felt underserved ended their interactions surprised and delighted by our efforts to resolve their issues