Steve Layton

@shindakun.net

Manager of Technical Support

Technical Support Mgr at Contentstack

Open to:Full-time roles

Preferred workplace:Remote (worldwide)

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Support, Engineering, Quality Assurance

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Career: 8

Technical Support Mgr

Contentstack

Portland, Oregon, US

Jan 2025 - Present

Manager of Technical Services

Lytics

Portland, Oregon, US

Sep 2022 - Jan 2025

Technical Support Lead

Lytics

May 2018 - Jan 2023

Senior Technical Support Engineer

Webtrends

May 2013 - Jan 2018

Provide customer service for On Demand and On Premises solutions Track customer tickets in Salesforce Document issues in Jira for Product Management and Development teams Submit patches to GitHub for issues with JavaScript analytics tag Update On Premises server migration tool (C#) to work with Microsoft Windows Server 2016 Troubleshooting report configuration, front–end and/or REST API Troubleshoot Android (Java) and iOS SDK (Objective C, Swift) implementation issues Troubleshoot JavaScript tag implementation issues using DevTools and Fiddler Explain analytics concepts to non–technical customers

Podcast Producer

25 Cent Play

2009 - Nov 2013

Recording and live streaming of podcasts. Play and review.

Solutions Engineer

Support.com

Aug 2008 - May 2013

Identify and remove malware and viruses Provide remote customer service on Windows and Mac Operating Systems Troubleshooting, configuration, security, software installation and updates

IT Technician

Self Employed

Jan 2000 - Jan 2013

Identify and removal malware and viruses. Provide remote customer service on Windows and Mac. Troubleshoot customers' computer issues to determine proper repair steps.

QA Test Engineer

Vicarious Visions

Jan 2005 - 2007

Perform daily build verification of entertainment software products. Provide well-written, detailed bug reports to software engineers using Perforce and Bugtraq Design and implement testing strategies.

Education: 2

Free Code Camp

Certificate in Full Stack Web Development

2017 - 2019

Hudson Valley Community College

Associate’s Degree

2006 - 2007

Projects: 1

25 Cent Play

25centplay.com/

Mar 2009 - Present

Gaming podcast: Covering PC, Mobile (ios / android), Xbox 360, Playstation 3 and Wii/DS. Focused on design, development, and economic trends. Expended topics include digital steaming, media criticism, and the growth of competitive gaming. This project allows for us not only to have fun talking about our hobby but learn podcast / webcasting production techniques, experiment with social media branding / community building, and explore the wordpress blogging cms from design to application. We have also been able to use analytic apps (google analytics) to help improve our SEO and track our audience. As of 10/19 our podcast has an average of 500 monthly listeners. technologies used in this project: - WordPress - design software (photoshop) - development software (notepad ++) - dreamhost web hosting - adobe soundbooth - xsplit - online streaming software - audacity - audacity.sourceforge.net online media: - twitter - facebook - twitch.tv - youtube