B. Prendergast

Accelerate breakthroughs by making cutting-edge science more discoverable and measurable. Shape the Foundation’s design and product strategy to ensure paradigm-shifting research is visible and actionable for researchers, funders, and policymakers. Guide the development of science intelligence platforms, including the KGX3 Engine and Preprint Watch, to highlight emerging breakthroughs and help stakeholders measure and act on them.

Leading service design strategy for a major US healthcare provider, working across in-centre and telehealth care delivery models. Core work spans stakeholder research, service blueprinting, and the definition of key success metrics aligned to business scalability and operational efficiency goals. Outputs directly inform executive-level strategy, connecting patient experience improvements to growth objectives across the organisation.

Enabling scholars to publish and distribute peer-reviewed research of the highest integrity efficiently, at scale. — In this role, I worked both strategically and hands-on with product managers, engineers, data scientists, executive stakeholders and publishing partners, in an agile, cross-functional service design and product development process to deliver better outcomes for our expert users. Key research and design work included: * Enterprise Publishing Service ('Proceedings' and 'Journals') * Online Conferences * Research Libraries * Research Discovery * Author Verification * 'Alembic' Design System I also support business success by: * Supporting from Seed to Series B, leading to Acquisition * Developing product design strategy * Growing a design team from 2 to 10 * Operationalising participatory design practices and tools * Maturing agile cross-functional processes and rituals

Enabling people living with a skin condition to get a diagnosis, communicate with their healthcare providers and receive clear personalised treatments more easily. — As Principal Product Designer at LEO Pharma's Innovation Lab, I collaborated with dermatologists, ethnographers, data scientists and patients to research and design experimental medical devices that use computer vision and machine learning technologies to diagnose skin conditions and provide timely, relevant and actionable treatment advice.

Supporting environmentally conscious shoppers to make informed and sustainable shopping decisions. — As interim design director at MyGoodPlanet, I helped set the company's design strategy, grow and guide the product design team, and establish scalable UX practices and operations as they pivoted from news publishing to e-commerce.

Helping residential bill-payers better understand and manage their energy consumption. As principal product designer for EDF Energy's innovation lab working on the Smart Energy initiative, I worked with engineers, business development managers and startup founders to research, design and launch experimental web, mobile and hardware products for energy usage monitoring, disambiguation, waste reduction and automation for residential bill-payers.

Helping residential bill-payers better understand and manage their energy consumption. — As staff service designer, I collaboarted with senior stakeholders, engineers, ux designers, customer service managers and OFGEM regulators to enhance the residential bill-payer's experience buying energy, understanding their usage, resolving billing issues, and staying out of debt. This was a strategic role working at a strategic level in the Customer division to support the national Smart Meter roll-out.

Supporting foreign nationals to access more efficient, ethical and humane visa and immigration services when seeking to live and work in the UK. — As a Service Designer on the UK visas and immigration digital transformation team, I collaborated with user researchers, interaction designers, engineers and civil servants to improve caseworker decision-making capabilities with secure, efficient and effective tools, processes and realtime data assets, through an agile participatory design process, compliant with UK government's digital service standards. This was a hybrid role that also involved significant hands-on interaction design, prototyping and testing with service users.

Helping enterprise companies become more data-driven by better integrating, visualising and sharing timely relevant actionable insights, alerts and reports. — As a Senior Designer at Vizia, I lead the design from discovery to launch for new product experiences and experimental features for C-level, market research, analyst, business development and content marketing users. My team's work had a direct and positive impact on the digital transformation initiatives of clients such as American Airlines, Bank of America, British Red Cross, Samsung, Twitter, Walmart and Unilever. I also collaborated with product and engineering to design and implement the company's first scalable design system.

Helping organisations acquire and retain new customers, increase revenue and deepen customer loyalty through targeted content marketing. — As design team lead, I set product design strategy, led and grew the design team, matured design practices and career development paths. I worked with product managers and engineers to redesign and launch the Pure360 Campaign product.

Enabling gamers to play more inclusive, approachable, fair and fun games. — I worked with product owners, game designers, artists and developers to create award-winning games for clients such as AdultSwim, Namco, SquareEnix and Ubisoft, as well as Mediatonic's own IP for mobile and console platforms. I researched, designed and tested new gaming experiences that attracted audiences, removed usability barriers to play, provided simple and clear feedback, and connected players on the couch and online. As the first UX designer at Mediatonic, I also promoted and coached better design principles and practices, and matured cross-functional collaboration rituals.