Ludovic T.

- Analyse du profil patrimonial et élaboration de stratégies d’investissement sur mesure. - Suivi des portefeuilles clients selon les marchés, les objectifs et la tolérance au risque. - Conseils & recommandations de placements variés : actions, obligations, fonds, produits structurés et assuranciels (branche 21, 23 et 26). - Optimisation de la fiscalité de l’épargne (épargne long terme et assurance-vie). - Application rigoureuse des réglementations MiFID II, KYC et LCB-FT. - Relation client fondée sur la transparence, l’écoute et la pédagogie financière. - Gestion de dossiers d’assurances IARD : souscription, suivi de contrats et traitement des sinistres. - Prise en charge du daily banking : ouverture et gestion de comptes, moyens de paiement, virements, domiciliations et assistance client.

As a member of the Technical Support Team at Ewon, I assist customers worldwide in resolving their technical challenges via a structured ticketing system based on email communication. Our mission goes beyond troubleshooting: we also deliver both online and in-person trainings to users across the globe, fostering deeper product understanding and user autonomy. Beyond daily support, I actively contribute to the development and evolution of our digital support ecosystem — from planning renewals to launching new tools. This includes the creation and management of websites, as well as customer-focused mailings, to continuously improve the support experience. My responsibilities cover: - Managing and optimizing the core support platform (ticketing system & email-based assistance) - Creating and maintaining technical documentation to empower users - Coordinating current and upcoming support projects with a digital focus - Participating in strategic discussions to enhance online support delivery Through these activities, I’m continuously developing cross-functional skills in: - Network protocols & their real-world applications - Project management - Customer empathy & communication - Collaborative team dynamics Passionate about tech, user experience, and continuous improvement, I thrive at the intersection of technical problem-solving and customer success.

Studio68 is a web agency providing web services to professionals looking to create or enhance their brand image over the Internet. Those services are: * Wireframing & Design * Development & Implementation of websites * Interaction in order to offer a modern & responsive structure * Setup of Mailing distribution list * Initiation to Social Media * Counsel on hosting solutions