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Success Manager - Conversational AI & SaaS Integrations // Turning Complex Systems into Seamless Customer Value
Highlights
Full profile
Career: 7
Senior Customer Success Manager
Parloa
Cologne, North Rhine-Westphalia, DE
Customer Success Manager
Spryker
Partner Success Manager
Spryker Systems
Cologne, North Rhine-Westphalia, DE
Cleverbridge
○ Responsible for assigned enterprise clients and key point of contact, responsible for growing and maintaining a long-term client relationship, while coordinating internal resources ○ Evaluate clients’ needs, develop concepts and opportunities that support business processes and oversee the implementation of solutions ○ Manage successful overall onboarding/migration of new clients including the planning and execution of delivery and implementation plans, testing and troubleshooting in final system setups ○ Participation in quarterly meetings with customers and presentation on site to discuss Sales figures and future projects ○ Mentoring and training of new colleagues
Digital River
Key point of support for publishers, including the setup of product catalogues, customizations to the shopping cart solution ○ Troubleshooting and tracking of bug fixes ○ Clarification of accounting related questions, including questions about the monthly sales statement, Accounting of the affiliate network
Digital River
○ Leadership and management of the client management team consisting of 6 Client Managers ○ Recruiting and personnel development for Client Management ○ Conflict Management
Digital River
Responsible for the day-to-day management of clients within the Digital River Portfolio. ○ Technical point of contact ○ Troubleshooting and tracking of bug fixes
Skills: 49
Technical
Business
Interpersonal
Other
Credentials: 12
Education: 2
Berufsbildende Schule 6, Köln
Advanced technical college entrance qualification
Realschule Theo Burauen
Sekundarstufe 1
Courses: 7
PE Support - Führungskraftwerkstatt / Leadershipworkshop
Excel 2010
Prokoda GmbH
Kundenorientierte Kommunikation am Telefon
Projektmanagement
Sich selbst und andere führen
PE Support
Powerpoint 2010
PROKODA GmbH
Führungsgrundlagen - Leadership Basics
PE Support
Languages: 3
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