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○ Responsible for assigned enterprise clients and key point of contact, responsible for growing and maintaining a long-term client relationship, while coordinating internal resources ○ Evaluate clients’ needs, develop concepts and opportunities that support business processes and oversee the implementation of solutions ○ Manage successful overall onboarding/migration of new clients including the planning and execution of delivery and implementation plans, testing and troubleshooting in final system setups ○ Participation in quarterly meetings with customers and presentation on site to discuss Sales figures and future projects ○ Mentoring and training of new colleagues

Key point of support for publishers, including the setup of product catalogues, customizations to the shopping cart solution ○ Troubleshooting and tracking of bug fixes ○ Clarification of accounting related questions, including questions about the monthly sales statement, Accounting of the affiliate network

○ Leadership and management of the client management team consisting of 6 Client Managers ○ Recruiting and personnel development for Client Management ○ Conflict Management

Responsible for the day-to-day management of clients within the Digital River Portfolio. ○ Technical point of contact ○ Troubleshooting and tracking of bug fixes