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Success Manager - Conversational AI & SaaS Integrations // Turning Complex Systems into Seamless Customer Value
Köln, Nordrhein-Westfalen, Deutschland
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Customer Success Manager with a deep passion for technology, AI adoption, and customer excellence. Over the past years, I’ve supported enterprise clients across industries such as media, insurance, logistics, and automotive in scaling their digital transformation through AI-powered solutions. My fo...
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Track Record
Career
Education
Berufsbildende Schule 6, Köln
Advanced technical college entrance qualification
Jan 1993 - Dec 1995
Realschule Theo Burauen
Sekundarstufe 1
1987 - 1993
Skills
Other
Affiliate MarketingAI ProductivityAnalyticsAnalytische FähigkeitenArtificial Intelligence (AI)Artificial Intelligence for BusinessChanging EnvironmentsChatGPTConflict ResolutionCustomer EngagementCustomer InteractionCustomer Relationship Management (CRM)Customer ServiceCustomer Service ManagementCustomer SuccessData AnalyticsDigital MediaDigitales MarketingE-commerceEmail MarketingEmployee Learning & DevelopmentGenerative AIGenerative AI for LeadershipGenerative AI for ManagementGenerative AI for SalesInformation TechnologyKey-AccountsKundenserviceKundenzufriedenheitLead GenerationMarketing StrategyNew Technology EvaluationOnboardingOnline-MarketingOnlinewerbungOperations ManagementPL/SQLPredictive AnalyticsProblem SolvingProduct MarketingProduktmanagementProject ManagementSales Support ToolsSalesforce.comSearch Engine Marketing (SEM)SlackStakeholder ManagementTeam LeadershipWeb Analytics
Credentials
Dec 2025
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Languages
English(Full professional)
German(Native or bilingual)
Turkish(Professional working)