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Success Manager - Conversational AI & SaaS Integrations // Turning Complex Systems into Seamless Customer Value

KölnNordrhein-WestfalenGermany🇩🇪
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Highlights

Full profile

Customer Success Manager with a deep passion for technology, AI adoption, and customer excellence. Over the past years, I’ve supported enterprise clients across industries such as media, insurance, logistics, and automotive in scaling their digital transformation through AI-powered solutions.

My focus lies in building long-term partnerships, aligning technical complexity with strategic business goals, and driving measurable value through automation and data-driven insights. Having worked closely with cross-functional teams and partner ecosystems, I thrive at the intersection of product, technology, and customer impact.

Career: 7

Senior Customer Success Manager

Parloa

Cologne, North Rhine-Westphalia, DE

May 2025 - Oct 2025

Customer Success Manager

Spryker

Feb 2024 - May 2025

Partner Success Manager

Spryker Systems

Cologne, North Rhine-Westphalia, DE

Apr 2022 - Apr 2024

Cleverbridge

Nov 2012 - Mar 2022

○ Responsible for assigned enterprise clients and key point of contact, responsible for growing and maintaining a long-term client relationship, while coordinating internal resources ○ Evaluate clients’ needs, develop concepts and opportunities that support business processes and oversee the implementation of solutions ○ Manage successful overall onboarding/migration of new clients including the planning and execution of delivery and implementation plans, testing and troubleshooting in final system setups ○ Participation in quarterly meetings with customers and presentation on site to discuss Sales figures and future projects ○ Mentoring and training of new colleagues

Digital River

Jan 2011 - Nov 2012

Key point of support for publishers, including the setup of product catalogues, customizations to the shopping cart solution ○ Troubleshooting and tracking of bug fixes ○ Clarification of accounting related questions, including questions about the monthly sales statement, Accounting of the affiliate network

Digital River

Jan 2007 - Dec 2010

○ Leadership and management of the client management team consisting of 6 Client Managers ○ Recruiting and personnel development for Client Management ○ Conflict Management

Digital River

Mar 2002 - Dec 2006

Responsible for the day-to-day management of clients within the Digital River Portfolio. ○ Technical point of contact ○ Troubleshooting and tracking of bug fixes

Skills: 49

Technical

Artificial Intelligence (AI)Data AnalyticsGenerative AIPL/SQLSalesforce.com

Business

AnalyticsCustomer Relationship Management (CRM)Customer ServiceCustomer SuccessE-commerceEmail MarketingMarketing StrategyOnline-Marketing
Operations ManagementProject ManagementWeb Analytics

Interpersonal

Conflict ResolutionProblem SolvingStakeholder ManagementTeam Leadership

Other

Affiliate MarketingAI ProductivityAnalytische FähigkeitenArtificial Intelligence for BusinessChanging EnvironmentsChatGPTCustomer EngagementCustomer Interaction
Customer Service ManagementDigital MediaDigitales MarketingEmployee Learning & DevelopmentGenerative AI for LeadershipGenerative AI for ManagementGenerative AI for SalesInformation TechnologyKey-AccountsKundenserviceKundenzufriedenheitLead GenerationNew Technology EvaluationOnboardingOnlinewerbungPredictive AnalyticsProduct MarketingProduktmanagementSales Support ToolsSearch Engine Marketing (SEM)Slack

Education: 2

Berufsbildende Schule 6, Köln

Advanced technical college entrance qualification

Jan 1993 - Dec 1995

Realschule Theo Burauen

Sekundarstufe 1

1987 - 1993

Courses: 7

PE Support - Führungskraftwerkstatt / Leadershipworkshop

Excel 2010

Prokoda GmbH

Kundenorientierte Kommunikation am Telefon

Projektmanagement

Sich selbst und andere führen

PE Support

Languages: 3

German(Native or bilingual)
English(Full professional)
Turkish(Professional working)

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