Didier Mortier

- Led team of 9 Sales & Post-Sales Representatives targeting Dutch market at HP Store. - Delivered comprehensive reports on sales activity to Country Manager and Business Manager. - Created strategies to attract additional business opportunities. - Weekly, monthly, and quarterly performance and metrics monitored (Sales & Post-Sales). - Supported sales representatives and team to achieve targets. - Ensure targets are delivered through people management, performance review, reward and individual recognition - Recruited, hired, and trained Sales & Post-Sales representatives.

Senior Supervisor | 2019 - Coordinated team KPIs and tasks within Workspace Project. - Analyzed databases to develop new processes for Managers and Supervisors. - Participate in weekly, monthly, and quarterly business reviews with clients. - Ensured communication with the client for complete RTM and WFM coverage. Managing a team of 16 agents (Dutch) within the Workspace Project. | 2018 – 2019 Managing a team of 28 agents (Portuguese, Brazilian and Japanese) for the late shift within the Workspace Project | 2017 - 2018 - Established performance goals and deadlines aligned with company and client vision, communicating clearly to agents. - Organized workflow to enhance clarity of responsibilities. - Provided coaching to enhance agent performance and efficiency.

• SME in Collaboration (Google Drive, Google Calendar, Google Docs, Google Sites, Google Classroom, Google+, ...) • Passing knowledge and assistance to the support agents on the floor • Communicating directly with Google engineers to troubleshoot issues and provide feedback on the product.

• Dealing with clients (admins) from all over the world, both in Dutch and English • Resolving incidents while complying with monthly targets regarding quality of work and SLA • Offering comprehensive and solution-oriented (remote) support for IT users with the Google Apps for work product (Google Drive, Google Docs, Mail, Control Panel or Data Migration)

• Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones • Contact potential clients and create rapport by networking, cold calling, using referrals etc. • Collect information from clients on their risk profiles in order to offer them the proper solution

• Oversee, manage and direct construction projects from beginning to end • Ensure schedule of all the deliverables • Budget planning and cost estimating

- Writing and editing content - Designing webpage layout - Determining technical requirements - Updating websites - Solving problems with code - Development of brand awareness and online reputation - Content management - SEO (search engine optimization) and generation of inbound traffic (Google Adwords, Facebook, LinkedIn,...) - Cultivation of leads and sales www.didiermortier.com

Sinds 2001 actief als speler in de Vlaamse Competitie PR: Website, Huisstijl, Sociale media (www.uilenspiegel.be)