#  (@sprykee-pablo.bsky.social)

Profile: https://sifa.id/p/sprykee-pablo.bsky.social
Headline: Customer Success Leader | Driving E-Commerce Growth & Digital Transformation | Global Account Strategy | Marathoner | Believer in Serendipity | Dad | Human
Location: Berlin, Berlin, DE

## About

As a senior leader in Customer Success and E-Commerce, I’ve helped global Enterprises and B2B companies unlock double-digit revenue growth and world-class customer retention. At Spryker, I built and scaled international success teams, driving a 30% increase in upsell revenue and reducing churn significantly within two years as well as implementing award-winning digital transformation strategies in CS. My hands-on approach combines data-driven strategy with a relentless focus on delivering measurable business impact for clients and stakeholders.

What sets me apart is my ability to bridge the gap between technology and people. I thrive on transforming complex challenges into scalable solutions, whether launching new digital platforms, optimizing customer journeys, or leading cross-functional teams through high-stakes change. My passion for innovation and continuous learning keeps me ahead of industry trends, ensuring my teams and customers always stay one step ahead.

Outside of work, I’m a marathon runner, lifelong learner, and believer in the power of authentic relationships. I’m driven by curiosity, resilience, and a genuine desire to help others succeed. Qualities that shape my leadership style and fuel my commitment to building lasting partnerships in the ever-evolving tech landscape.

## Experience

- **Senior Director of Customer Success at Spryker** (2023 – present)
- **Senior Success Director | member of the board at apollon GmbH+Co. KG** (2021 – 2022)
  ☀️ IKEA ☀️ Rolf Benz ☀️ Pro-Idee ☀️ Würth ☀️ Porsche ☀️ Volkswagen ☀️ VW-PKW ☀️ VW-NFZ ☀️ Volvo ☀️ Wellendorff ☀️ Kleckow ☀️ Hofmeister ☀️ Angela Bruderer ☀️ Best Secret / Neleon ☀️ AGS ☀️ Office World ☀️ WAS-Germany ☀️ Jahreszeiten Verlag ☀️ uvm.
- **Senior Director Sales at Meyle+Müller GmbH+Co. KG** (2016 – 2021)
- **Sales Director at Meyle+Müller GmbH+Co. KG** (2014 – 2016)
- **Sales Manager at Meyle+Müller GmbH+Co. KG** (2013 – 2014)
  Key Account Managing, Sales Manager, Hunter
- **Production Manager at Meyle+Müller GmbH+Co. KG** (2012 – 2013)
  Production Group Leader, Production Management, Account Manager
- **Produktionsbetreuer at Meyle+Müller GmbH+Co. KG** (2008 – 2012)
  Production Management
- **Graphic Designer at The Bellingham Herald** (2007 – 2008)
- **Prokurist | General Manager at Meyle+Müller GmbH+Co. KG** (2018 – 2021)
  ☀️ IKEA ☀️ Rolf Benz ☀️ Pro-Idee ☀️ Würth ☀️ Porsche ☀️ Volkswagen ☀️ VW-PKW ☀️ VW-NFZ ☀️ Volvo ☀️ Wellendorff ☀️ Kleckow ☀️ Hofmeister ☀️ Angela Bruderer ☀️ Best Secret / Neleon ☀️ AGS ☀️ Office World ☀️ WAS-Germany ☀️ Jahreszeiten Verlag ☀️ uvm.
- **Director of Customer Success at Spryker** (2023 – 2023)
- **Director Customer Success Strategic and Large Enterprise Accounts at Spryker** (2022 – 2023)
  Driving Customer Success, within #customers4life at Spryker, I'm enabling our teams to develop outstanding customer experiences.
  
  ☀️ Aldi ☀️ Hornbach ☀️ Globus ☀️ ZF Friedrichshafen ☀️ Siemens Healthineers ☀️ Schneider Electric ☀️ Dehner ☀️ KoçZer ☀️ Turck ☀️ Wilo ☀️ Scania ☀️ DTAG ☀️ VW ☀️ Ricoh ☀️ Dehner ☀️ Murr ☀️ Norma ☀️ Jungheinrich ☀️ Weleda ☀️ Wellcomm ☀️.. Spryker is the leading composable commerce platform for B2B, Enterprise Marketplaces, D2C, and Thing Commerce. Our easy-to-use, headless, API-first model is designed specifically for sophisticated transactional businesses. It offers a best-of-breed approach that provides businesses the flexibility to adapt, scale, and quickly go to market while facilitating faster time-to-value throughout their digital transformation journey. The Spryker Herd is growing rapidly all across the globe! We are innovators, challengers, and passionate solution-seekers who dream big. We are empathic team players with a strong appetite to drive change. Our Sprykee DNA Traits are at the core of everything we do and we listen to our peers' innovative ideas to create the best work environment possible. Working from all over the world, in different time zones, and across different cultures, our Herd uses flexible working to fit work into life, not the other way around. If you are interested in joining us, check out our open positions:  https://spryker.com/career/

## Education

- **Whatcom Community College** — Studium (2007 – 2008)
- **Heinrich-Wieland-Schule Pforzheim** — Hochschulreife (2003 – 2005)

## Skills

- Emotionale Intelligenz
- Vertriebsaktivitäten
- Veränderungsmanagement
- Verhandlungsführung
- Leadership
- Datengesteuerte Entscheidungsfindung
- Strategische Planung
- Teammanagement
- Microsoft Office
- Customer Relationship Management (CRM)
- Team Leadership
- English
- Sales & Marketing
- Customer Experience
- Customer Success
- cloud commerce OS
- Business-to-Business (B2B)
- B2C
- D2C
- Headless
- International Sales
- International Business
- Marketingstrategie
- Projektmanagement
- Unternehmensführung
- Marketingkommunikation
- Marketing
- Key-Account-Management
- Social Media
- E-Commerce
- Vertrieb
- Project Management
- Key Account Management
- Production Managment
- Graphic Design
- Digitale Medien
- Advertising
- Online Marketing
- Produktionsleitung
- Marketing Strategy
- Unternehmensstrategie
- Neugeschäftsentwicklung
- Business Development
- Digitales Marketing
- Strategisches Management
- Account-Management
- Marketing Communications
- Sales
- Strategie
- Microsoft Outlook
- Geschäftsführung
- Management
- Business English
- Visual Communication
- Presentation Skills
- Strategic Communications

## Certifications

- Sales: Customer Success — LinkedIn (https://www.linkedin.com/learning/certificates/d5ae6b4fae1523359a278ffe4267f119d553fd22101d13e8f137cbb245ff3f83)
- Miro essentials — Miro (https://www.credly.com/badges/2cae845f-d8bb-4589-a735-82a618739dcc/linked_in_profile)
- High-Stakes Presentation Skills for Leaders and Managers — LinkedIn (https://www.linkedin.com/learning/certificates/70d68f23bfc995d8dda4fef3d2926ea1e0f464b03fcfa69c7c398a699a079cab)

## Volunteering

- "Mini Botschafter" / Exchange Program at Congress-Bundestag Youth Exchange Alumni Association (CBYXAA)

## Languages

- Englisch (full_professional)
- Deutsch (native)