# Simone Mario Lombardo (@simonelombardo.eurosky.social)

Profile: https://sifa.id/p/simonelombardo.eurosky.social
Headline: Customers support

## About

An IT industry worker, focusing data integration. Fulfilled many IT roles during my 15 years of working experience (analyst, developer, administrator, architect, instructor), primarily for commodity and finance markets.

## Career

- **Customers support at Evoluzione Sistemi u.s.** (Sep 2025 - Present)
  Full-time · On-site
  Selenium.NET-based automations development
  Internal Contract Lifecycle Management (EVA), Salesforce-based (6 instances) and Dynamics-based (2 instances) energy and gas platform customers support
- **Digital Platforms Specialist at Carl Zeiss** (Aug 2020 - Aug 2024)
  Full-time · On-site
  Loyalty platform management: ZEISS Vision Plus (568 opticians and ~72000 consumers)
  Data governance: OneTrust for consent management
  Electronic signature: Formstack with Faber WAM (Italy) and Adobe Sign (international)
  Data visualization: PowerBI Desktop / Report Server (5 dashboards)
  Database / storage management: SQL Server (3 instances), Azure Storage (4 instances)
- **CRM and data integration consultant at NTT Data Italia** (May 2011 - Feb 2020)
  Full-time
  Time material: Sardex, Fiditalia, Nexi, Deutsche Bank, Trentino Digitale, Saipem, Comune di Milano, Venis, Best Engage.
  
  Member of Sardex's Salesforce migration project (10 people - 6 months)
  Identity federation with existing authorization (OpenID) and payroll (OAuth2 to SAP S/4HANA) subsystems
  On-premise CRM and HR support for both operation and application requests (7 mid-size env - 10 years)
  Tables, statistics and indexes maintenance on Oracle and SQL Server databases
  Server configuration and hardening on Oracle Linux and Windows Server operating systems
  Troubleshooting of performance and data quality issues (obtained -30% of wrong profiling data and charge backs, 10M€ gains in 5 days)
  Software developer for CRM service requests (25 WBS - 10 years)
  Digital citizenship: ANPR, App IO, Aesys (Java - 7 months)
  Charge back API integration (Visa Resolve Online - Java)
  Electronic signature: Qualified with Infocert
  Operations, development, project estimation and self-service training of 2 third level support teams for internal recruiting (14 people - 6 months )

## Skills

### Technical
- .NET Framework
- C#
- CSS
- Java
- Linux
- PHP
- Salesforce
- System Integration
- Web Development
- Windows Administration
### Business
- CRM

## Credentials

- EIPASS standard (Digicomp 2.2) — Eipass (Mar 2025)
- Platform Administrator and App Builder — Salesforce (Aug 2017)

## Education

- **Polytechnic University of Milan** — Studies on computer science engineering (attended, no degree), Computer science (2007 - 2010)
- **Itis** — High school, Perito Industrale Capo tecnico, specializzazione informatica (2002 - 2007)

## Involvement

### Open Source
- Reactos Foundation (Nov 2021 - Present)
  Contributor
  Chat support, tester and reverse engineer
### Volunteering
- Red Cross (Dec 2025 - Present)
  Gallarate, Lombardy, IT
  Emergency switchboard and orthopaedic leasing

## Languages

- Italian (native)
- English (professional working)

## Links

- Website: https://simonelombardo.com