# Steve Layton (@shindakun.net)

Profile: https://sifa.id/p/shindakun.net
Headline: Manager of Technical Support
Location: Portland, Oregon

## About

Support, Engineering, Quality Assurance

## Experience

- **IT Technician at Self Employed** (2000 – 2013)
  Identify and removal malware and viruses. Provide remote customer service on Windows and Mac. Troubleshoot customers' computer issues to determine proper repair steps.
- **QA Test Engineer at Vicarious Visions** (2005 – 2007)
  Perform daily build verification of entertainment software products. Provide well-written, detailed bug reports to software engineers using Perforce and Bugtraq Design and implement testing strategies.
- **Solutions Engineer at Support.com** (2008 – 2013)
  Identify and remove malware and viruses Provide remote customer service on Windows and Mac Operating Systems Troubleshooting, configuration, security, software installation and updates
- **Podcast Producer at 25 Cent Play** (2009 – 2013)
  Recording and live streaming of podcasts. Play and review.
- **Technical Support Mgr at Contentstack** (2025 – present)
- **Manager of Technical Services at Lytics** (2022 – 2025)
- **Senior Technical Support Engineer at Webtrends** (2013 – 2018)
  Provide customer service for On Demand and On Premises solutions Track customer tickets in Salesforce Document issues in Jira for Product Management and Development teams Submit patches to GitHub for issues with JavaScript analytics tag Update On Premises server migration tool (C#) to work with Microsoft Windows Server 2016 Troubleshooting report configuration, front–end and/or REST API  Troubleshoot Android (Java) and iOS SDK (Objective C, Swift) implementation issues Troubleshoot JavaScript tag implementation issues using DevTools and Fiddler Explain analytics concepts to non–technical customers
- **Technical Support Lead at Lytics** (2018 – 2023)

## Education

- **Hudson Valley Community College** — Associate’s Degree (2006 – 2007)
- **Free Code Camp** — Certificate in Full Stack Web Development (2017 – 2019)

## Skills

- Test
- Producing
- Github
- Quality Assurance
- Computer Repair
- Software Development
- Computer Hardware
- Git
- Podcasting
- Unit Testing
- C++
- Troubleshooting
- WordPress
- PHP
- @anildash liked one of my tweets once
- Xcode
- Android Studio
- Ghost
- Web Applications
- HTML5
- Blogging
- Software Installation
- JIRA
- HTML
- Testing
- Node.js
- Virus Removal
- JavaScript
- Windows
- Technical Support

## Certifications

- M101JS: MongoDB for Node.js Developers — MongoDB, Inc. (https://s3.amazonaws.com/edu-cert.10gen.com/downloads/d6aa56ce7ced49a5b794664117b3ae76/Certificate.pdf)

## Projects

- **25 Cent Play** — http://www.25centplay.com/
  Gaming podcast: Covering PC, Mobile (ios / android), Xbox 360, Playstation 3 and Wii/DS. Focused on design, development, and economic trends. Expended topics include digital steaming, media criticism, and the growth of competitive gaming.

This project allows for us not only to have fun talking about our hobby but learn podcast / webcasting production techniques, experiment with social media branding / community building, and explore the wordpress blogging cms from design to application. We have also been able to use analytic apps (google analytics) to help improve our SEO and track our audience.

As of 10/19 our podcast has an average of 500 monthly listeners.

technologies used in this project:
- WordPress
- design software (photoshop)
- development software (notepad ++)
- dreamhost web hosting
- adobe soundbooth
- xsplit
- online streaming software
- audacity
- audacity.sourceforge.net online media:
- twitter
- facebook
- twitch.tv
- youtube

## Publications

- Testing 1, 2, 3, testing — shindakun-dot-net.offprint.app (https://shindakun-dot-net.offprint.app/a/3mi2k5d6v5m23-testing-1-2-3-testing)
- Finally setting up pckt.blog! — shindakuns-p-o-a-cket-blog.pckt.blog (https://shindakuns-p-o-a-cket-blog.pckt.blog/finally-setting-up-pcktblog-dcnu23r)
- Fun with atproto and Claude — shindakun.leaflet.pub (https://shindakun.leaflet.pub/3m4htbov7422i)
- Testing leaflet.pub — shindakun.leaflet.pub (https://shindakun.leaflet.pub/3m4e526ir4s2t)

## Languages

- English (native)

## Other profiles

- tangled: https://tangled.org/did:plc:7vckjdgokbtlyd4mh7tgn426
- github: https://github.com/shindakun
- dns: https://shindakun.net
- bsky: https://bsky.app/profile/shindakun.net