# Steve Layton (@shindakun.net)

Profile: https://sifa.id/p/shindakun.net
Headline: Manager of Technical Support
Location: Portland, Oregon, United States

## About

Support, Engineering, Quality Assurance

## Career

- **Technical Support Mgr at Contentstack** (Jan 2025 - Present)
  Portland, Oregon, US
- **Manager of Technical Services at Lytics** (Sep 2022 - Jan 2025)
  Portland, Oregon, US
- **Technical Support Lead at Lytics** (May 2018 - Jan 2023)
- **Senior Technical Support Engineer at Webtrends** (May 2013 - Jan 2018)
  Provide customer service for On Demand and On Premises solutions Track customer tickets in Salesforce Document issues in Jira for Product Management and Development teams Submit patches to GitHub for issues with JavaScript analytics tag Update On Premises server migration tool (C#) to work with Microsoft Windows Server 2016 Troubleshooting report configuration, front–end and/or REST API  Troubleshoot Android (Java) and iOS SDK (Objective C, Swift) implementation issues Troubleshoot JavaScript tag implementation issues using DevTools and Fiddler Explain analytics concepts to non–technical customers
- **Podcast Producer at 25 Cent Play** (2009 - Nov 2013)
  Recording and live streaming of podcasts. Play and review.
- **Solutions Engineer at Support.com** (Aug 2008 - May 2013)
  Identify and remove malware and viruses Provide remote customer service on Windows and Mac Operating Systems Troubleshooting, configuration, security, software installation and updates
- **IT Technician at Self Employed** (Jan 2000 - Jan 2013)
  Identify and removal malware and viruses. Provide remote customer service on Windows and Mac. Troubleshoot customers' computer issues to determine proper repair steps.
- **QA Test Engineer at Vicarious Visions** (Jan 2005 - 2007)
  Perform daily build verification of entertainment software products. Provide well-written, detailed bug reports to software engineers using Perforce and Bugtraq Design and implement testing strategies.

## Projects

- **25 Cent Play** — http://www.25centplay.com/ (Mar 2009 - Present)
  Gaming podcast: Covering PC, Mobile (ios / android), Xbox 360, Playstation 3 and Wii/DS. Focused on design, development, and economic trends. Expended topics include digital steaming, media criticism, and the growth of competitive gaming.
  
  This project allows for us not only to have fun talking about our hobby but learn podcast / webcasting production techniques, experiment with social media branding / community building, and explore the wordpress blogging cms from design to application. We have also been able to use analytic apps (google analytics) to help improve our SEO and track our audience.
  
  As of 10/19 our podcast has an average of 500 monthly listeners.
  
  technologies used in this project:
  \- WordPress
  \- design software (photoshop)
  \- development software (notepad ++)
  \- dreamhost web hosting
  \- adobe soundbooth
  \- xsplit
  \- online streaming software
  \- audacity
  \- audacity.sourceforge.net online media:
  \- twitter
  \- facebook
  \- twitch.tv
  \- youtube

## Publications

- Testing 1, 2, 3, testing — shindakun-dot-net.offprint.app (Mar 2026) https://shindakun-dot-net.offprint.app/a/3mi2k5d6v5m23-testing-1-2-3-testing
- Finally setting up pckt.blog! — shindakuns-p-o-a-cket-blog.pckt.blog (Feb 2026) https://shindakuns-p-o-a-cket-blog.pckt.blog/finally-setting-up-pcktblog-dcnu23r
- Fun with atproto and Claude — shindakun.leaflet.pub (Oct 2025) https://shindakun.leaflet.pub/3m4htbov7422i
- Testing leaflet.pub — shindakun.leaflet.pub (Oct 2025) https://shindakun.leaflet.pub/3m4e526ir4s2t

## Skills

### Technical
- Android Studio
- C++
- Computer Hardware
- Git
- Github
- HTML
- HTML5
- JavaScript
- JIRA
- Node.js
- PHP
- Quality Assurance
- Software Development
- Testing
- Unit Testing
- WordPress
### Business
- Blogging
### Creative
- Podcasting
- Producing
### Interpersonal
- Troubleshooting
### Security
- Technical Support
### Other
- @anildash liked one of my tweets once
- Computer Repair
- Ghost
- Software Installation
- Test
- Virus Removal
- Web Applications
- Windows
- Xcode

## Credentials

- M101JS: MongoDB for Node.js Developers — MongoDB, Inc. (Oct 2013) https://s3.amazonaws.com/edu-cert.10gen.com/downloads/d6aa56ce7ced49a5b794664117b3ae76/Certificate.pdf

## Education

- **Free Code Camp** — Certificate in Full Stack Web Development (2017 - 2019)
- **Hudson Valley Community College** — Associate’s Degree (2006 - 2007)

## Languages

- English (native)

## Links

- tangled: https://tangled.org/did:plc:7vckjdgokbtlyd4mh7tgn426
- github: https://github.com/shindakun
- dns: https://shindakun.net
- bsky: https://bsky.app/profile/shindakun.net