# Roel Worp (@roelworp.nl)

Profile: https://sifa.id/p/roelworp.nl
Headline: Team Lead Inside Sales Enterprise markets at Bureau Veritas Cybersecurity
Location: Purmerend, North Holland, Netherlands

## About

\**Senior Inside Sales Consultant and Salesforce go-to person with Management and customer service experience gained in both the Netherlands and Australia.**

More than 15 years of experience in retail, hospitality, events, sales, and product management. Excellent communication skills and an innate talent for easily building rapport with customers and other stakeholders. Inquisitive with extensive product knowledge that contributes to successful sales and high customer satisfaction.

Energetic and enthusiastic with a positive attitude. Invested in the well-being of team members and colleagues, and actively contributes to employee development and growth.

## Experience

- **Senior Inside sales consultant at Secura** (2025 – 2025)
- **Docent Basis Cyber Security at NOVI Hogeschool** (2023 – 2024)
- **Filiaalmanager in opleiding at Hans Anders** (2020 – 2020)
- **Specialist Optical Dispenser at Specsavers** (2019 – 2020)
  \- Gespecialiseerd in niet standaard glazen, prisma glazen en probleemoplossing.
- **Radiomaker at Live en Puur** (2021 – present)
  Radio dj bij het leukste radioprogramma met alternatieve muziek uit de lage landen
- **Optiek medewerker at Hans Anders** (2022 – 2023)
- **Supervisor, Optical Dispenser at Specsavers** (2016 – 2018)
- **Bartender at Junction Beer Hall & Wine Room** (2015 – 2016)
  \- Serving drinks and food to guests
  \- Informing and advising patrons about the ever changing product base
  \- Product selection, promotion and training
- **Assistent store manager at Nuon** (2005 – 2008)
  \- Generated large amount of sales with a low dropout rate by tailoring selections to customers.
  \- Was the main person for complaints and questions from customers. Known by customers and head office to go above and beyond to satisfy customers without compromising company values.
  \- Handled large, intricate complaints and solved these with satisfaction of customers and supervisor.
- **Subject Matter Expert at NOVI Hogeschool** (2023 – 2023)
  Ondersteuning van hoofddocent voor vakken Basis Cyber Security en Software Security. Nakijken van, en feedback geven op ingeleverde opdrachten. Begeleiding van studenten bij het maken van week- en eindopdrachten over o.a. Reverse Engineering, Mobile and IOT Application Analysis, Malware Analysis, Web application & Modern API Security, en Exploit development. Eerste aanspreekpunt voor studenten op gebieden als Linux, Kali, VMWare en HackTheBox.
- **Team Lead Inside Sales for Enterprise Markets at Bureau Veritas Cybersecurity** (2026 – present)
- **Senior Inside Sales Consultant at Bureau Veritas Cybersecurity** (2025 – 2026)
- **Experience employee at HEINEKEN** (2008 – 2015)
  One of Amsterdam's biggest tourist attractions and important event venue, with more than 800.000 visitors a year. Main responsibilities were to provide product demonstrations and presentations, representing Heineken and its products on and off-premise. Coordinated and managed large and multi-day events with internal and external stakeholders. Became the go-to person for product and brewing knowledge as well as customer service both within Heineken and for Heineken relations.
  \- Coordinated events both in-house and externally in collaboration with clients, suppliers and business partners
  \- Represented Heineken products and brewing in general and the brand Heineken specifically on and off-premise
  \- Standardized and optimized processes  throughout the Heineken Experience improving service quality and speed
  \- Trained staff to increase quality, knowledge and effectiveness
  \- Managed bar floor of Heineken Experience tour
  \- featured in Megafactories episode about Heineken
- **Project coordinator at HEINEKEN** (2012 – 2012)
  Coordinated project aimed at  improving employee engagement and internal communication to teach  employees about beer, brewing, production and on and off-trade sales to increase product knowledge within Heineken and align external communications about Heineken.
  \- Developed and designed program content and promotional material
  \- Main trainer for Head Office and The Netherlands group
  \- Planned and coordinated launch events
- **Filiaalmanager at Hans Anders** (2020 – 2022)
  \-	Managen van verschillende winkels in de regio Noord-Holland
  \- Coachen van medewerkers en sturen op KPI’s zoals conversie en gemiddelde orderverkoopprijs
- **Inside sales consultant at Secura** (2023 – 2025)
- **Store Manager at Specsavers** (2018 – 2019)
  \-	Toegelaten tot partner-trainingsprogramma van Specsavers (Pathways)
  \- Verantwoordelijk voor het operationeel leiden van de winkel
  \- Managen van een team met 15 medewerkers, waaronder het aannemen, aansturen, coachen en inplannen van personeel
  \- Implementatie van het commerciële jaarplan en doelstellingen zetten voor het team
  \- Trainen van het team, waaronder “Create” (Coach, Relate, Enquire, Adept, Teach, Engage) mentor, wat onder andere heeft geresulteerd in een verhoging van de gemiddelde orderwaarde, toename van positieve klantwaardering en een vergroting van de jaaromzet met gemiddeld 5%

## Education

- **NOVI Hogeschool** — Certificate (2022 – 2023)
- **Hans Anders college** — refractionist (2020 – 2020)
- **RMIT University** — Cert IV (2017 – 2018)
- **leermeester.nu** — Trainer (2009 – 2009)
- **ROC van Amsterdam** — MBO (2001 – 2004)

## Skills

- English
- Dutch
- Craft Beer
- optical dispensing
- Marketing
- Klantenservice-medewerker
- Sociale vaardigheden
- Verkoop en marketing
- Creatieve vaardigheden
- Tijdmanagement
- Communication
- Leadership
- Teamwork
- Training
- Coaching
- Analytisch denkvermogen
- Cyberbeveiliging
- Volwassenenonderwijs
- Customer Service
- Management
- Problem Solving
- Customer Relations
- Hospitality
- Entertainment
- Beer
- Sales
- Social Media
- Customer Satisfaction
- Retail
- Music
- Event Management
- Microsoft Office
- Word

## Projects

- **WE LOVE BEER** — http://welovebeerpostcard.com/
  WE LOVE BEER was invented to make employees of Heineken more passionate about the product beer. We designed 4 modules that were taught to a group of ambassadors-to-be as well as launch materials and launch events. After the graduation the ambassadors went on the create more beer lovers within their own functions. We supplied the ambassadors with knowledge about history, ingredients, brewing, beer types, perfect pouring and food and beer combinations.

## Publications

- Do I blog now? — roel.pckt.blog (https://roel.pckt.blog/do-i-blog-now-dcvm23r)

## Volunteering

- Technical committee member at Owners association Boeckenburg/Giessenburg

## Languages

- English
- Dutch

## Other profiles

- website: https://www.roelworp.nl
- linkedin: https://nl.linkedin.com/in/roelworp
- instagram: https://www.instagram.com/radioroel