# Richard Goliáš (@richardgolias.cz)

Profile: https://sifa.id/p/richardgolias.cz
Headline: HPE Tandem Operator

## About

Experienced Service Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Analytical Skills, IT Service Management, English, Management, and Account Portfolio Management. Strong support professional with a Diploma focused in Administrative and Law of European Union from Veřejně Správní Akademie.

## Experience

- **HPE Tandem Operator at Kyndryl** (2026 – present)
  Keeping client's systems at operational level without interruptions. 
- **Information Technology Security Specialist at Kyndryl** (2021 – 2026)
- **Service Availability Manager at IBM** (2019 – 2021)
  The Availability Manager performs the day-to-day overall management of the process. This role ensures that all process activities are being performed and that they are staffed adequately. The Availability Manager plans, improves, monitors and reports the availability of IT services and IT infrastructure components in order to meet availability service level commitments.
- **Service Availability Analyst at IBM** (2018 – 2019)
  The Availability Analyst uses technical knowledge and subject matter expertise to understand long-term availability needs, plan resource availability, and proactively address availability issues. Analysis involves the understanding of causes and effects. The Availability Analyst uses the knowledge gained from analysis to make recommendations or resolutions.
  
  Ensures that all IT services meet availability target levels. Provides requirements to ensure that new or modified IT services will meet availability targets. Works to proactively enhance IT service availability. Ensures that availability-related incidents and problems are addressed. Is responsible for monitoring IT availability levels, comparing actual levels against targets, and addressing shortfalls.
- **IBM Associate Project Manager - Transition & Transformation at IBM** (2017 – 2018)
  Responsible for transition of client's IT service delivery to IBM.
- **Account Portfolio Manager at IBM** (2016 – 2017)
  Responsible for defining and maintaining portfolio PM & PO organization, performing portfolio financial management and reporting, performing risk, issue and change management on portfolio level, forecasting portfolio resource requirement and interfacing with competency leaders.
  
  Involved in performing solutioning for client-funded projects, performing QA reviews and involved as escalation point in managing RFSes from end to end.
- **Project Manager for RFS Implementation at IBM** (2013 – 2016)
  Responsible for managing RFS (Request for Service) Implementation for client.
- **Risk and Issue Management at IBM** (2014 – 2015)
  Responsible for tracking and control of the risk and issues. In close communication with Risk Manager and Risk/Issue Owners.
- **Project Manager at IBM** (2013 – 2013)
  Responsible for service transfers from IBM locations in Switzerland and Austria to IBM Delivery Centre Central Europe in Brno.
- **Project Management Office at IBM** (2010 – 2012)
  Responsible for running Project Management Office for Nordic SM Tools organization, which goal was implementation of service management tools for IBM customers in Finland, Norway, Sweden and Denmark.
- **Project Office Coordinator at IBM** (2008 – 2009)
  Responsible for service transfers from various IBM locations to Asset Management competency in IBM Delivery Centre Central Europe in Brno
- **Administrator of Procurement Request Database at IBM** (2007 – 2008)
  End user support and administration of Procurement Request Database.

## Education

- **Veřejně Správní Akademie** — Diploma (2004 – 2007)

## Skills

- Project Management
- Minimalism
- Issue Management
- ITIL v3 Foundations Certified
- Project Management
- IT Service Management
- Team Management
- Lotus Notes
- ITIL
- Social Business
- Project Management Office (PMO)
- Windows 7
- Project Delivery
- Project Management Office (PMO)
- IT Management
- Identita a řízení přístupu (IAM)
- Service Delivery
- Social Networking
- English
- Microsoft Office
- Management
- Service Management
- Risk Management
- PMO
- Social Media
- Analytical Skills
- IBM Connections
- Account Portfolio Management
- Change Management
- TACL
- MR-WIN6530

## Certifications

- IBM Agile Explorer — IBM
- IBM Blockchain Essentials — IBM (https://www.youracclaim.com/badges/9b83c56c-95aa-4fc9-b878-6819745df7ed/linked_in_profile)
- ITIL Foundation Certificate in IT Service Management — PEOPLECERT
- Big Data Foundations - Level 1 — IBM (https://www.youracclaim.com/badges/76185ce2-1e62-47a0-b663-b2244e6ca465/linked_in_profile)
- IBM Associate Project Manager — IBM (https://www.youracclaim.com/badges/394cd9bf-d933-4863-94cc-a160d49ff385/linked_in_profile)
- IBM Design Thinking Practitioner — IBM (https://www.youracclaim.com/badges/bd6e9167-46a7-4d9c-93da-2c4530b21d25/linked_i)
- Data Science Foundations - Level 1 — IBM (https://www.youracclaim.com/badges/690db461-8402-45e3-899b-aa681d4c95a2/linked_in_profile)
- Cognitive Practitioner — IBM (https://www.youracclaim.com/badges/7c1689a2-6dd4-4e7a-bb90-af0c977180bc/linked_in_profile)

## Projects

- **New SQL Server + Development of solution for Mobile DB**
  Three months long project for build of new SQL Server and for development of solution for mobile database. Close communication and collaboration with internal teams including mobile application team, application hosting services team, database hosting services team and technical solution manager. This project follows standard Project Management process for IT.
- **Enablement of 10 Gigabit connection between two Data Centres in Switzerland**
  Client requested configuration of 10 Gigabit link between two Data Centres in very short time in order to allow access to TSM backup network, which was important for their project. The implementation of this project required coordination of activities of client's and IBM's suppliers and collaboration of on-site team in involved Data Centre. The activities were consisted of delivery WTM/OTN boxes to Data Centre and their cabling and configuration of the network. Daily meetings between all involved parties have been scheduled in order to ensure smooth cooperation. Despite several changes to the scope of the project from client side, the deliverables have been completed in given time frame and budget without impact to client's project.

## Languages

- English (professional_working)
- Czech (native)

## Other profiles

- linkedin: https://www.linkedin.com/in/richard-golias-457a9356/