# Ludovic T. (@ludothn.bsky.social)

Profile: https://sifa.id/p/ludothn.bsky.social
Headline: Various areas : tech support, banking, insurance
Location: Soignies, Walloon Region, Belgium

## Career

- **Gestionnaire - Banque & Assurances at Fintro** (May 2022 - Aug 2025)
  Enghien, Walloon Region, BE
  \- Analyse du profil patrimonial et élaboration de stratégies d’investissement sur mesure.
  \- Suivi des portefeuilles clients selon les marchés, les objectifs et la tolérance au risque.
  \- Conseils & recommandations de placements variés : actions, obligations, fonds, produits structurés et assuranciels (branche 21, 23 et 26).
  \- Optimisation de la fiscalité de l’épargne (épargne long terme et assurance-vie).
  \- Application rigoureuse des réglementations MiFID II, KYC et LCB-FT.
  \- Relation client fondée sur la transparence, l’écoute et la pédagogie financière.
  \- Gestion de dossiers d’assurances IARD : souscription, suivi de contrats et traitement des sinistres.
  \- Prise en charge du daily banking : ouverture et gestion de comptes, moyens de paiement, virements, domiciliations et assistance client.
- **Technical Support at eWON sa** (Dec 2014 - Apr 2022)
  Nivelles
  As a member of the Technical Support Team at Ewon, I assist customers worldwide in resolving their technical challenges via a structured ticketing system based on email communication. Our mission goes beyond troubleshooting: we also deliver both online and in-person trainings to users across the globe, fostering deeper product understanding and user autonomy.
  
  Beyond daily support, I actively contribute to the development and evolution of our digital support ecosystem — from planning renewals to launching new tools. This includes the creation and management of websites, as well as customer-focused mailings, to continuously improve the support experience.
  
  My responsibilities cover:
  \- Managing and optimizing the core support platform (ticketing system & email-based assistance)
  \- Creating and maintaining technical documentation to empower users
  \- Coordinating current and upcoming support projects with a digital focus
  \- Participating in strategic discussions to enhance online support delivery  Through these activities, I’m continuously developing cross-functional skills in:
  \- Network protocols & their real-world applications
  \- Project management
  \- Customer empathy & communication
  \- Collaborative team dynamics  Passionate about tech, user experience, and continuous improvement, I thrive at the intersection of technical problem-solving and customer success.
- **Freelance & Owner at Studio68** (Feb 2016 - May 2019)
  Naast
  Studio68 is a web agency providing web services to professionals looking to create or enhance their   brand image over the Internet.
  
  Those services are:
  \* Wireframing & Design
  \* Development & Implementation of websites
  \* Interaction in order to offer a modern & responsive structure
  \* Setup of Mailing distribution list
  \* Initiation to Social Media
  \* Counsel on hosting solutions
- **Front-end web developer at Morris & Chapman Belgium** (Aug 2011 - Nov 2014)
  I was part of a web team which helped customers establish their presence online. Worked on different CMS (CMSMS, Wordpress, Drupal) to build intelligent, interactive and beautiful websites. Developed on different materials (tablets, tv, ...) for different purposes (presentations, events, ...). Gave trainings to customers in order to get them prepared to use their new online tool. Learning and enforcing technologies such as jQuery, javascript, php, ... but also responsive design/coding.
- **Intern at Morris & Chapman Belgium** (Jan 2011 - May 2011)
  Web Integrator, HTML&CSS transcription, Javascript / PHP / Smarty e-learning.

## Skills

### Technical
- CSS
- CSS3
- HTML
- HTML 5
- JavaScript
- Microsoft Office
- PHP
- Web Development
- Web Services
- WordPress
### Business
- Banking
- Customer Support
- Financial Services
- Insurance
- Insurance Brokerage

## Credentials

- Intermédiation en crédit — Febelfin Academy (Oct 2022)
- Intermédiation bancaire — Febelfin Academy (Sep 2022)
- Distribution d'assurances (IARD & Vie) — Certassur (Jul 2022)

## Education

- **Haute Ecole Albert Jacquard** — Bachelor (2008 - 2011)

## Languages

- French (native)
- English (professional working)