# Jürgen Šuvalov (@jyrkki.eu)

Profile: https://sifa.id/p/jyrkki.eu
Headline: Product person, digital government expert, technologist & general nerd

## About

With a background in digital governance and data interoperability platforms, I’ve worked on national-scale digital infrastructure projects. While I’m a generalist PM, I enjoy diving into emerging technologies and exploring innovative ways to solve complex challenges.

I love building products that make a real impact and working with cross-functional teams to create smooth, user-friendly experiences. I’m naturally curious and always looking to learn, especially when it comes to solving tough problems at the crossroads of tech and strategy.

## Experience

- **Consultant at RaulWalter** (2024 – 2024)
  \- Provided business and technical consulting for the implementation and operationalization of a national data exchange platform, ensuring alignment with industry best practices.
  \- Developed comprehensive training materials and documentation for both internal teams and public stakeholders to facilitate smooth adoption and usage.
  \- Supported customer engagement and onboarding, helping stakeholders integrate with the platform and maximize its value.
- **Interoperability Expert at Digital Nation** (2023 – 2023)
  \- Advised on the strategy and design of an international data and digital interoperability platform, shaping its vision for cross-border digital collaboration.
- **X-tee Product Manager at Estonian Information System Authority** (2017 – 2020)
  \- Managed the strategy, roadmap, and execution of Estonia’s national data exchange platform (X-Road), ensuring alignment with national and international digital governance goals.
  \- Led the development of a new Self-Service environment for X-Road from funding to launch, streamlining customer onboarding and reducing support workload through automation.
  \- Participated in the international open-source collaboration of X-Road with Finland and Iceland, co-managing the vision and roadmap with a focus on user and developer experience.
  \- Represented Estonia in global digital government cooperation projects, advocating for secure, scalable, and interoperable digital infrastructure.
- **Consultant at e-Governance Academy** (2016 – 2019)
  \- Delivered presentations and training sessions to international delegations on the technical and organizational architecture of Estonia’s digital government.
  \- Provided hands-on support to help another country successfully implement X-Road as their national data exchange platform, including on-site system administrator and developer training.
- **X-tee Service Manager at Estonian Information System Authority** (2015 – 2017)
  \- System administration and application management for the X-Road product portfolio.
  \- Provided technical (Level 2) support to our users, assisting system administrators and developers in troubleshooting and optimizing their integrations.
  \- Acted as a stakeholder in development projects, prioritizing customer experience and operational requirements.
  \- Managed support contract backlogs, driving incremental feature development and bug fixes to improve platform stability and usability.
- **Customer Support Specialist at Estonian Information System Authority** (2014 – 2015)
  \- Delivered first-level support for key national digital services (X-Road, RIHA, eesti.ee), ensuring smooth operations and user satisfaction.
  \- Collaborated with product teams to improve customer experience through insights and process optimization.
  \- Reworked and documented Access Management processes, enhancing security and operational efficiency.
- **Product Manager at Nortal** (2020 – 2022)
  \- Defined the vision and initial roadmap for a data mesh platform, enabling enterprises to easily discover and purchase high-quality data.
  \- Led the implementation of a data interoperability platform for a smart city, managing internal engineers, multiple subcontractors, and key client stakeholders.
  \- Conducted strategic brainstorming sessions with clients to align business objectives with product specifications.
  \- Provided expert consultation on interoperability and privacy-focused product development, shaping solutions for secure and efficient data exchange.

## Skills

- Python
- TypeScript
- Shell Scripting
- Figma
- Project Management
- Product Management
- Linux
- Cross-functional Leadership

## Publications

- A Trip to Mozambique — jyrkki.eu (https://jyrkki.eu/posts/a-trip-to-mozambique/)
- Hello World — jyrkki.eu (https://jyrkki.eu/posts/hello-world/)

## Languages

- Estonian (native)
- English (full_professional)

## Other profiles

- linkedin: https://www.linkedin.com/in/jyrkki
- website: https://jyrkki.eu/
- fediverse: https://est.social/@jyrkki