# Juliet Shen (@julietshen.online)

Profile: https://sifa.id/p/julietshen.online
Headline: Director of Product @ ROOST | open source software for stopping abuse

## About

I like building technology that protects people online.

## Career

- **Cofounder and Head of Product at Roost.tools** (Feb 2025 - Present)
  nonprofit building and integrating open source software for online safety roost.tools
- **Product Lead at School of International and Public Affairs, Columbia University** (Mar 2024 - Feb 2025)
  The Trust & Safety Tooling Consortium is housed at the Institute of Global Politics (IGP) with SIPA’s growing Trust and Safety program. This is a new research effort to map the state of the art with respect to open-source tooling and identify concrete pathways towards open, sustainable, interoperable, and scalable tools to empower trust and safety teams.
- **Senior Product Manager at Google** (Aug 2023 - Apr 2024)
  Full-time
  fighting spam and abuse in Workspace
- **Director of Product at Grindr** (Oct 2022 - Jul 2023)
  Full-time
  Led the Anti Abuse product team
- **Product Manager, Platform Integrity at Snap Inc.** (Sep 2017 - Sep 2022)
  Built all of Snap's internal tools for trust and safety, content moderation, integrity, and anti-abuse. Also built all user-facing safety features (report/block/etc)
- **Community Coordinator at Tinder** (Oct 2016 - Sep 2017)
  Original T&S team (but also fraud, support, etc)
- **Operations Associate at yourKarma** (Nov 2015 - Oct 2016)
- **Online Campaigner at 18 Million Rising** (Aug 2014 - Nov 2015)
  18MR is comprised of a network of a AAPI activists, artists, organizations, and digital media influencers, ranging from community based organizations and print magazines to Asian American blogs and YouTube channels.
- **Blogger at Fascinasians** (Jun 2011 - Aug 2015)
  From 2011 - 2015 I ran a blog called Fascinasians that aggregated news, current events, cultural traditions, and history for Asian Pacific Islander Desi Americans (APIDA). I also wrote original content on local state politicians of APIDA descent, intersectional feminism, the need for ethnic studies, and power dynamics of interracial relationships.

## Skills

### Technical
- Software Development
### Business
- Agile Methodologies
- Business Strategy
- Go-to-Market Strategy
- Product Management
### Interpersonal
- Communication
- Cross-functional Team Leadership
- Leadership
- Public Speaking
### Other
- Community Organizing
- Policy Analysis
- Product Vision
- Zendesk

## Publications

- a love letter, i guess — julietshen.leaflet.pub (Jun 2026) https://julietshen.leaflet.pub/3moemtave6c2h
- Four Functional Quadrants for Trust & Safety Tools: Detection, Investigation, Review & Enforcement (DIRE) — Trust, Safety, and the Internet We Share: Multistakeholder Insights, Edited Volume, Taylor & Francis (May 2026) https://ssrn.com/abstract=5369158
- A Different Approach to AI Safety: Proceedings from the Columbia Convening on Openness in Artificial Intelligence and AI Safety (Jun 2025) https://arxiv.org/abs/2506.22183
- Early Reproductive Experiences in Females Make Differences in Cognitive Function Later in Life. — Journal of Alzheimer's Disease (Dec 2012) https://pubmed.ncbi.nlm.nih.gov/23271317/

## Education

- **University at Albany** — Bachelor of Arts - BA, Sociology, Political Science (May 2015)
  Focus on international political economics and cultural identity expression on the internet
  Activities & Societies: Pi Sigma Alpha Honor Society, Asian American Alliance, Save Our SUNY, Justice and Peace for Palestine Association, Delta Phi Lambda Sorority Inc., New York Students Rising

## Awards

- W.E.B. Dubois Advocacy Award (Apr 2014)
  The W.E.B Dubois Award is presented to students for their leadership and excellence through notable strides and contributions to furthering a specific cause through service and/or advocacy on a local, state or national level.
- Knickerbocker Ledger Top 30 Under 30 (Mar 2012)
  List of up and coming talented individuals either coming from the Capital Region of New York or who have significant influence in the Albany area.

## Languages

- English (native)
- Mandarin (native)
- Spanish (limited working)

## Links

- GitHub: https://github.com/julietshen
- linkedin: https://www.linkedin.com/in/julietshen