# Kenyon (@intrahype.net) Profile: https://sifa.id/p/intrahype.net Headline: IT Support and Quality Assurance | Team Builder | Lifelong learning journey ## About I am a reliable Engineer with a proven track record of team-building and technical expertise in Enterprise IT Support. In past positions I have helped lead specialized teams for Virtual desktop support in both Linux and Windows environments. I helped bring better wireless networking coverage to offices by assisting in deep root-cause analysis of tickets and collaborating with partner teams to find and implement the correct solution. Identifying gaps in coverage for both written documentation and onboarding is an initiative I take with every position, helping to ensure proper user support. With my customer service attitude at the forefront and ability to work resiliently through all situations, my work can have a deep impact in any support organization. ## Career - **Career Transition** (Oct 2024 - Present) Independent work Attended online classes at Oregon State University pursuing a second degree in Computer Science. I did this to increase my knowledge of Object Oriented Programming and the Software Development Lifecycle to upskill for positions in Quality Assurance and Support spaces. Began working in Open Source communities such as AT Protocol. I have helped arrange and hosted meetups for local community members. We have held hack nights, socials, and presentations for over 2 years now with a strong core community continuing to grow and collaborate. Attended multiple professional conferences including Pycon 2025 and AtmosphereConf 2025 & 2026. At both Pycon and AtmosphereConf I worked as a volunteer to help assist with running registration tables and acting as a guide for attendees. I spent my time attending talks about innovations in the machine learning and data science spaces to help grow my understanding of these roles I will collaborate with in my career. I have honed my skills in server administration and related topics through my home-lab setup. I have setup and run two continuous services for myself, a custom internet homepage and the immich app for personal photo storage. Using a VPS, I have run an AT Protocol Personal Data Server, using it as a playground to further my understanding of the ecosystem. I have also setup multiple servers, ensuring hardening for security with basic tools like fail2ban and CrowdSec while using a reverse proxy (NGINX & Caddy) to serve the local apps. This has increased my knowledge of containerization through Docker and related tooling. - **Technical Operations Engineer at Google** (Feb 2021 - Sep 2024) Full-time · Seattle I provided Tier 2 and 3 service to internal employees through live chat and phone channels alongside submitted tickets. I maintained a 98%+ positive Customer Satisfaction rating throughout my tenure. In Seattle I helped lead multiple networking projects to address gaps in coverage and misconfigurations of local access points. I worked alongside our virtualization team to help support new tooling launches for internal tools, writing and reviewing documentation and help center articles to ensure accuracy and easy availability to users. I was recognized as a subject matter expert in group and access management tooling, helping to deliver on multiple emergency communication projects with short time-tables. I worked on special projects with the Executive Support Team helping to support AV conference rooms and meeting areas, ensuring high availability and proper remediation of faults by working with vendor teams and other engineers. Provided white glove service in 1:1 tickets to ensure prompt resolutions to each inquiry. I applied Python, Bash, and Powershell to my workflows to create automation scripts and boost efficiency. Worked on 1:1 mentorship initiatives for new hires to help acclimate them to their new positions. Served as 1:many Senior Mentor for Seattle WA regional team. Promoted within ladder based on outstanding performance in training new engineers and delivering on multiple regional projects. - **IT Systems Technician at St. Vrain Valley School District** (Aug 2020 - Feb 2021) Full-time · Longmont, CO Member of a specialized inventory team to assist district with 1:1 technology initiatives and maintenance on IT equipment. Daily duties included school visits to deliver equipment and accessories, and assist with setup of new technology (iPads, AppleTV, Chromebooks) Used Apple General Services Exchange to replace broken devices and ensure proper documentation was in place on student and school records. I helped inventory, tag, and configure new devices for scheduled refreshes while also ensuring all old devices were wiped, cleaned, and retired in our inventory system. Helped review and write documentation for internal technology teams on an ongoing basis to ensure information was up-to-date and readily available. - **Technology Assistant IV at Usd 457 Garden City Public Schools** (Mar 2019 - Jul 2020) Full-time Provided Tier 1 support for Bernandine Sitts Intermediate Center and its 500+ users. Helped with account resets and basic diagnostic troubleshooting on day-to-day basis. Completed an end of year audit to ensure all devices in building were properly documented. I used WordPress CMS to ensure our school website had all upcoming calendar events and information present. - **Interventionist Para Professional - Math at Usd 457 Garden City Public Schools** (Aug 2018 - Mar 2019) Garden City Work with assigned students in 7th Grade math classes. I lead my students through the Do the Math Now curriculum and reteaching of their daily lessons to help them achieve better grades. - **Event Coordinator / Disc Jockey at Complete Weddings and Events** (Apr 2011 - Jun 2017) Part-time Help plan and coordinate events for clients. Performed over 600 events during tenure with company with an average 9.5/10 rating. Setup all needed audio and lighting rigs for events, assist other vendors with spacing and setup as needed. Performed as event Emcee as needed and provided DJ services. ## Skills ### Technical - Android - Black Box Testing - C# - Docker - iOS - JavaScript - Linux - macOS - Nginx - Object-Oriented Programming - Python - React Native - SQL - System Administration - Technical Support - Troubleshooting - Windows Administration - Quality Assurance ### Business - Audio Visual (AV) Systems - Event Planning - IT Operations ### Creative - Public Speaking ### Interpersonal - Customer Service - Peer Mentoring - Training ### Security - Endpoint Management - Network Security ## Credentials - Programming Fundamentals — Oregon State University (Jun 2025) https://www.credly.com/badges/77b611cf-2c9a-4362-bfd5-b3755c2e03c1/linked_in_profile - Foundational C# with Microsoft — Freecodecamp (Jun 2024) https://freecodecamp.org/certification/intrahype/foundational-c-sharp-with-microsoft - Google IT Support Professional Certificate — Coursera (May 2019) https://www.youracclaim.com/badges/e9645817-780d-465e-a817-24314e4e5574/linked_in_profile - CompTIA IT Fundamentals Certification — CompTIA (Jan 2019) https://www.youracclaim.com/badges/7270de6e-8836-404e-9861-9c0937cb8bba/linked_in_profile ## Education - **Oregon State University** — Bachelors of Science, Computer Science (Aug 2024 - Present) - **Kansas State University** — Bachelor of Science, Political Science (Jan 2010 - Dec 2012) Activities & Societies: Webmaster of KSU Philosophy Club - **United States Merchant Marine Academy** — None, Marine Transportation (Jul 2006 - Nov 2009) Activities & Societies: USMMA BandMaster ## Courses - Site Reliability Engineer Education Series ## Awards - Operational Excellence Award (Sep 2022) Recognized for excellence in Core Duty work in supporting my fellow Googlers - Kirk Meyer Award 2011 (Apr 2012) Rookie of the Year award based on client reviews, number of shows performed, and management's review. - Ira C Eaker Award (Dec 2005) Completion of the Third phase of the Cadet program, and attaining the rank of Cadet Lieutenant Colonel. ## Involvement ### Open Source - AtmosphereConf (Jan 2025 - Present) US Volunteer Attendee at 2025 conference, Volunteer at 2026 conference Skills: Customer Service, Python - ATProtocol (Sep 2023 - Present) US Community Member Have attended and hosted community meetups Skills: Event Planning ## Languages - English (native) ## Links - GitHub: https://github.com/intrahype (verified)