# ekrem.gif (@ekremmm.bsky.social)

Profile: https://sifa.id/p/ekremmm.bsky.social
Headline: Success Manager - Conversational AI & SaaS Integrations // Turning Complex Systems into Seamless Customer Value

## About

Customer Success Manager with a deep passion for technology, AI adoption, and customer excellence. Over the past years, I’ve supported enterprise clients across industries such as media, insurance, logistics, and automotive in scaling their digital transformation through AI-powered solutions.

My focus lies in building long-term partnerships, aligning technical complexity with strategic business goals, and driving measurable value through automation and data-driven insights. Having worked closely with cross-functional teams and partner ecosystems, I thrive at the intersection of product, technology, and customer impact.

## Career

- **Senior Customer Success Manager at Parloa** (May 2025 - Oct 2025)
  Cologne, North Rhine-Westphalia, DE
- **Customer Success Manager at Spryker** (Feb 2024 - May 2025)
- **Partner Success Manager at Spryker Systems** (Apr 2022 - Apr 2024)
  Cologne, North Rhine-Westphalia, DE
- **Client Management at Cleverbridge** (Nov 2012 - Mar 2022)
  ○ Responsible for assigned enterprise clients and key point of contact, responsible for growing and maintaining a long-term client relationship, while coordinating internal resources  ○ Evaluate clients’ needs, develop concepts and opportunities that support business processes and oversee the implementation of solutions  ○ Manage successful overall onboarding/migration of new clients including the planning and execution of delivery and  implementation plans, testing and troubleshooting in final system setups  ○ Participation in quarterly meetings with customers and presentation on site to discuss Sales figures and future projects  ○ Mentoring and training of new colleagues
- **Store Operations Manager commerceExpress at Digital River** (Jan 2011 - Nov 2012)
  Key point of support for publishers, including the setup of product catalogues, customizations to the shopping cart solution  ○ Troubleshooting and tracking of bug fixes  ○ Clarification of accounting related questions, including questions about the monthly sales statement, Accounting of the affiliate network
- **Team Lead share-it! at Digital River** (Jan 2007 - Dec 2010)
  ○ Leadership and management of the client management team consisting of 6 Client Managers  ○ Recruiting and personnel development for Client Management ○ Conflict Management
- **Publisher Relations Manager at Digital River** (Mar 2002 - Dec 2006)
  Responsible for the day-to-day management of clients within the Digital River Portfolio.
  
  ○ Technical point of contact  ○ Troubleshooting and tracking of bug fixes

## Skills

### Technical
- Artificial Intelligence (AI)
- Data Analytics
- Generative AI
- PL/SQL
- Salesforce.com
### Business
- Analytics
- Customer Relationship Management (CRM)
- Customer Service
- Customer Success
- E-commerce
- Email Marketing
- Marketing Strategy
- Online-Marketing
- Operations Management
- Project Management
- Web Analytics
### Interpersonal
- Conflict Resolution
- Problem Solving
- Stakeholder Management
- Team Leadership
### Other
- Kundenservice
- Slack
- Affiliate Marketing
- AI Productivity
- Analytische Fähigkeiten
- Artificial Intelligence for Business
- Changing Environments
- ChatGPT
- Customer Engagement
- Customer Interaction
- Customer Service Management
- Digital Media
- Digitales Marketing
- Employee Learning & Development
- Generative AI for Leadership
- Generative AI for Management
- Generative AI for Sales
- Information Technology
- Key-Accounts
- Kundenzufriedenheit
- Lead Generation
- New Technology Evaluation
- Onboarding
- Onlinewerbung
- Predictive Analytics
- Product Marketing
- Produktmanagement
- Sales Support Tools
- Search Engine Marketing (SEM)

## Credentials

- How to Keep Your Team on the Bleeding Edge of AI Innovation — LinkedIn (Dec 2025) https://www.linkedin.com/learning/certificates/18a6c6cf409cc0b7e21a453ba6760202b99a3d87554dab9d7a79784abe4f693d
- Data Driven: Harnessing Data and AI to Reinvent Customer Engagement (getAbstract Summary) — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/9a409c5946571375cb71da8e2f4e944ce36afdc8c439de07ed9888d6c719968c
- Generative AI for Sales and Services Professionals — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/14f26cf31ff2636f445ee542e10f040fa0dc58ba2dbf85e794ac1e3ce715057c
- Balancing AI and the Human Touch in Customer Service — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/18a131001e9a1fb04c4fd86fac324faa0fe22322da42063360a1e8bf58ec68e9
- Uncovering Opportunities and Risks: Applying Predictive Analytics in CSM — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/6985967ea03bbb388a03f432f4ee4aaafad62edbb044a2ec244e3127dcde352e
- Customer Success: Skills for Successful Client Interactions — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/bfad4e3e01fceca8a47738e5ef4e6355a2b9fc7d97e70ec51ed20231cf14b953
- Customer Success: Aligning Expectations in Times of Rapid Change — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/be508b969bbf08be93ec8790468326dda7af5cf74f5e18126bf0c9ca4c24304a
- ChatGPT: Crafting Exceptional GPTs for Enhanced Productivity and Innovation — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/193c6aa2caf50053e5959b50376dc2e6fa4fbf4e2b5903d14348338960235002
- Project Management Mediation: Conflict Resolution for PMs — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/cafea5df61052a827f9c6dbdfe5ec5a3ba80c8e01c92ee2aebe3e5ff27e0d91d
- Generative AI for Business Leaders — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/d9adcc91d67dddc4d2ce685306fda88b7d6b12205ad89d27a503d32d173f70fa
- Using AI for Data-Driven Insights — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/5df6cc6c885fcf23d50d55905cf091469c44822dcfd3a20cf24ae1d1f6a28e5b
- Learning Data Analytics: 1 Foundations — LinkedIn (Nov 2025) https://www.linkedin.com/learning/certificates/9fc52ed86c76db1dcf81bcdc686d91ca1ded19242312b790f90c962ed7b14694

## Education

- **Berufsbildende Schule 6, Köln** — Advanced technical college entrance qualification (Jan 1993 - Dec 1995)
- **Realschule Theo Burauen** — Sekundarstufe 1 (1987 - 1993)

## Courses

- PE Support - Führungskraftwerkstatt / Leadershipworkshop
- Excel 2010
- Kundenorientierte Kommunikation am Telefon
- Projektmanagement
- Sich selbst und andere führen
- Powerpoint 2010
- Führungsgrundlagen - Leadership Basics

## Languages

- German (native)
- English (full professional)
- Turkish (professional working)