# ekrem.gif (@ekremmm.bsky.social)

Profile: https://sifa.id/p/ekremmm.bsky.social
Headline: Success Manager - Conversational AI & SaaS Integrations // Turning Complex Systems into Seamless Customer Value
Location: Köln, Nordrhein-Westfalen, DE

## About

Customer Success Manager with a deep passion for technology, AI adoption, and customer excellence. Over the past years, I’ve supported enterprise clients across industries such as media, insurance, logistics, and automotive in scaling their digital transformation through AI-powered solutions.

My focus lies in building long-term partnerships, aligning technical complexity with strategic business goals, and driving measurable value through automation and data-driven insights. Having worked closely with cross-functional teams and partner ecosystems, I thrive at the intersection of product, technology, and customer impact.

## Experience

- **Publisher Relations Manager at Digital River** (2002 – 2006)
  Responsible for the day-to-day management of clients within the Digital River Portfolio.
  
  ○ Technical point of contact  ○ Troubleshooting and tracking of bug fixes
- **Team Lead share-it! at Digital River** (2007 – 2010)
  ○ Leadership and management of the client management team consisting of 6 Client Managers  ○ Recruiting and personnel development for Client Management ○ Conflict Management
- **Client Management at cleverbridge** (2012 – 2022)
  ○ Responsible for assigned enterprise clients and key point of contact, responsible for growing and maintaining a long-term client relationship, while coordinating internal resources  ○ Evaluate clients’ needs, develop concepts and opportunities that support business processes and oversee the implementation of solutions  ○ Manage successful overall onboarding/migration of new clients including the planning and execution of delivery and  implementation plans, testing and troubleshooting in final system setups  ○ Participation in quarterly meetings with customers and presentation on site to discuss Sales figures and future projects  ○ Mentoring and training of new colleagues
- **Customer Success Manager at Spryker** (2024 – 2025)
- **Store Operations Manager commerceExpress at Digital River** (2011 – 2012)
  Key point of support for publishers, including the setup of product catalogues, customizations to the shopping cart solution  ○ Troubleshooting and tracking of bug fixes  ○ Clarification of accounting related questions, including questions about the monthly sales statement, Accounting of the affiliate network
- **Partner Success Manager at Spryker Systems** (2022 – 2024)
- **Senior Customer Success Manager at Parloa** (2025 – 2025)

## Education

- **Realschule Theo Burauen** — Sekundarstufe 1 (1987 – 1993)
- **Berufsbildende Schule 6, Köln** — Advanced technical college entrance qualification (1993 – 1995)

## Skills

- Data Analytics
- Generative AI for Management
- Stakeholder Management
- Team Leadership
- Changing Environments
- Customer Service Management
- Customer Service
- Sales Support Tools
- Marketing Strategy
- Artificial Intelligence (AI)
- New Technology Evaluation
- Customer Success
- Affiliate Marketing
- Search Engine Marketing (SEM)
- Product Marketing
- Information Technology
- Operations Management
- Produktmanagement
- Online-Marketing
- Web Analytics
- E-commerce
- Generative AI
- Onboarding
- Key-Accounts
- Salesforce.com
- Analytische Fähigkeiten
- Generative AI for Leadership
- Conflict Resolution
- Employee Learning & Development
- AI Productivity
- Customer Interaction
- Predictive Analytics
- Generative AI for Sales
- Customer Engagement
- Artificial Intelligence for Business
- Project Management
- Email Marketing
- Analytics
- Lead Generation
- Digital Media
- Digitales Marketing
- Onlinewerbung
- Customer Relationship Management (CRM)
- Problem Solving
- ChatGPT
- Kundenzufriedenheit
- Slack
- Kundenservice
- PL/SQL

## Certifications

- Data Driven: Harnessing Data and AI to Reinvent Customer Engagement (getAbstract Summary) — LinkedIn (https://www.linkedin.com/learning/certificates/9a409c5946571375cb71da8e2f4e944ce36afdc8c439de07ed9888d6c719968c)
- Generative AI for Sales and Services Professionals — LinkedIn (https://www.linkedin.com/learning/certificates/14f26cf31ff2636f445ee542e10f040fa0dc58ba2dbf85e794ac1e3ce715057c)
- Balancing AI and the Human Touch in Customer Service — LinkedIn (https://www.linkedin.com/learning/certificates/18a131001e9a1fb04c4fd86fac324faa0fe22322da42063360a1e8bf58ec68e9)
- Uncovering Opportunities and Risks: Applying Predictive Analytics in CSM — LinkedIn (https://www.linkedin.com/learning/certificates/6985967ea03bbb388a03f432f4ee4aaafad62edbb044a2ec244e3127dcde352e)
- Customer Success: Skills for Successful Client Interactions — LinkedIn (https://www.linkedin.com/learning/certificates/bfad4e3e01fceca8a47738e5ef4e6355a2b9fc7d97e70ec51ed20231cf14b953)
- Customer Success: Aligning Expectations in Times of Rapid Change — LinkedIn (https://www.linkedin.com/learning/certificates/be508b969bbf08be93ec8790468326dda7af5cf74f5e18126bf0c9ca4c24304a)
- ChatGPT: Crafting Exceptional GPTs for Enhanced Productivity and Innovation — LinkedIn (https://www.linkedin.com/learning/certificates/193c6aa2caf50053e5959b50376dc2e6fa4fbf4e2b5903d14348338960235002)
- How to Keep Your Team on the Bleeding Edge of AI Innovation — LinkedIn (https://www.linkedin.com/learning/certificates/18a6c6cf409cc0b7e21a453ba6760202b99a3d87554dab9d7a79784abe4f693d)
- Project Management Mediation: Conflict Resolution for PMs — LinkedIn (https://www.linkedin.com/learning/certificates/cafea5df61052a827f9c6dbdfe5ec5a3ba80c8e01c92ee2aebe3e5ff27e0d91d)
- Generative AI for Business Leaders — LinkedIn (https://www.linkedin.com/learning/certificates/d9adcc91d67dddc4d2ce685306fda88b7d6b12205ad89d27a503d32d173f70fa)
- Using AI for Data-Driven Insights — LinkedIn (https://www.linkedin.com/learning/certificates/5df6cc6c885fcf23d50d55905cf091469c44822dcfd3a20cf24ae1d1f6a28e5b)
- Learning Data Analytics: 1 Foundations — LinkedIn (https://www.linkedin.com/learning/certificates/9fc52ed86c76db1dcf81bcdc686d91ca1ded19242312b790f90c962ed7b14694)

## Languages

- English (full_professional)
- German (native)
- Turkish (professional_working)