# Dhruman Bhadeshiya (@dkbhadeshiya.me)

Profile: https://sifa.id/p/dkbhadeshiya.me
Headline: Chief Technology Officer at Kevit.io | Building Enterprise Grade AI & CPaaS Infrastructure

## About

Automation is only as good as the friction it removes. In an era where basic conversational tools have become a commodity, the real differentiator isn't sending a message—it's orchestrating enterprise-grade, compliant, and deeply integrated digital infrastructure.

As the CTO and Co-Founder of Kevit.io, I bridge the gap between complex cloud architecture and high-velocity business outcomes. My focus is building the next generation of CPaaS, advanced workflows, and Agentic AI ecosystems designed for scale, strict compliance, and deep vertical integration.

What I bring to the table:

🚀 Core Infrastructure & Cloud Architecture: Over 8 years of pioneering robust, scalable, and secure cloud environments on AWS and Azure. I design architectures that don't just support software, but actively drive business agility and platform resilience.

🌐 Enterprise CPaaS & Automation: Leading the technical roadmap for Kevit.io’s orchestration layer. We build high-throughput conversational infrastructure capable of serving 1,000+ clients, maintaining 99.9% uptime, and navigating the strict data residency and compliance needs of regulated industries like BFSI and GovTech.

📈 Venture Leadership & Product Scale: Co-founding and scaling tech products from initial code to market penetration. 

## Experience

- **Co-Founder at Leadmastro** (2025 – present)
  • Co-founded Leadmastro, a user-friendly CRM designed to enhance sales processes.
  • Streamlined lead pipelines and deal tracking, resulting in improved customer conversion rates.
  • Integrated cutting-edge AI innovations to optimize sales strategies and enhance user experience.
  • Achieved a significant increase in sales efficiency, contributing to overall business growth.
- **Chatbot & Voice Bot Developer at Gradle Solution** (2017 – 2018)
  🤖 Innovative Bot Development: Developed a diverse range of chatbots and voicebots, leveraging platforms like LUIS, DialogFlow, and ManyChat. Focused on creating intuitive and interactive user experiences across various sectors including legal, financial, health, and e-commerce.
  
  ☁️ Cloud Integration: Integrated cloud-based solutions to enhance bot functionalities and scalability. Utilized platforms like AWS and Azure to ensure robust and reliable bot operations.
  
  📊 Project Management & Execution: Led project lifecycles from conception to deployment, ensuring timely delivery and adherence to quality standards. Managed cross-functional teams to meet project objectives and client expectations.
  
  📈 Analytics & Optimization: Implemented analytics tools to monitor bot performance and user engagement. Utilized insights to optimize bot functionalities for improved user experience and efficiency.
  
  🛠️ Custom Solution Development: Tailored bot solutions to meet specific client needs, ensuring high customization and relevance to industry-specific requirements.
  
  🤝 Client Collaboration & Support: Worked closely with clients to understand their needs and provide ongoing support, resulting in high client satisfaction and successful project outcomes.
- **Business Development Associate at Think & Learn Pvt. Ltd. (BYJU's)** (2017 – 2017)
- **CTO & Co-Founder at Kevit.io** (2018 – present)
  Co-founded and scaled an enterprise-grade CPaaS and Agentic AI orchestration platform, designed specifically to handle complex CRM/ERP integrations, strict data governance, and automated workflows for regulated industries (BFSI, GovTech, and EdTech).
  \- Platform Scale & Reliability: Engineered and optimized cloud-native architecture (AWS/Azure) to support 1,000+ global clients while maintaining a strict 99.8% platform uptime.
  \- Product Innovation: Architected a robust multi-channel conversational layer integrating WhatsApp BSP, RCS, and voice capabilities, recently launching advanced Campaign Failover mechanisms to maximize delivery ROI for enterprise marketing.
  \- AI Transformation: Deployed specialized Agentic AI ecosystems and MCP (Model Context Protocol) servers to securely connect LLMs with live internal business systems, moving AI from simple chatbots to automated operational workforces.
  \- Proven Business Impact: Spearheaded high-scale client deployments, including a 24/7 AI Admission Engine for Noble University that automated thousands of inquiries, resulting in a 70% reduction in manual processing.
  \- Engineering Leadership: Build and lead a high-performing, cross-functional engineering team by optimizing "outcome velocity"
  \- dismantling operational handoffs to drive rapid product shipping and deployment trust.

## Education

- **Marwadi Education Foundation Group of Institutes** — Bachelor of Engineering (B.E.) (2013 – 2017)

## Skills

- Python (Programming Language)
- Data Governance
- JavaScript
- HTML
- Software Architecture
- Open Source
- Cascading Style Sheets (CSS)
- Start-up Leadership
- Managing Project Budgets
- Cloud Computing
- Chatbot Development
- IT & Business Strategy Alignment
- Project Management
- Programming
- Product Scaling
- Cloud integration
- Technology Leadership
- Technology Management
- Software as a Service (SaaS)
- Technology Integration
- Linux
- Cloud-Native Architecture
- Conversational AI
- Systems Design
- Node.js
- Chat Bot
- Artificial Intelligence (AI)
- Amazon Web Services (AWS)
- NodeJS
- Leadership
- Management
- Customer Service
- Open Source Development
- amazon lex
- dialogflow
- Microsoft Bot Framework
- Voice Bot

## Certifications

- Linux Foundation Certified System Administrator — The Linux Foundation
- Linux Essentials Certification — LinuxAcademy.com (https://linuxacademy.com/profile/u/cert/id/28475)
- AMCAT Certified Data Processing Specialist — Aspiring Minds (https://www.myamcat.com/certificate/2016071/data-processing-specialist/211)
- AMCAT Certified Channel Sales Professional — Aspiring Minds (https://www.myamcat.com/certificate/2016071/channel-sales-professional/195)
- Hadoop 101 — Big Data University (https://courses.bigdatauniversity.com/certificates/user/531299/course/course-v1:BigDataUniversity+BD0111EN+2016)
- AWS Concepts — LinuxAcademy.com (https://linuxacademy.com/profile/u/cert/id/81203)
- Meta Certified WhatsApp for Business Technical Implementation — Meta (https://www.credly.com/badges/ca9bcfa4-526b-402c-9d3f-e091bc6c4985/linked_in_profile)

## Languages

- Gujarati (native)
- English
- Hindi (professional_working)

## Other profiles

- linkedin: https://www.linkedin.com/in/dkbhadeshiya