# Didier Mortier (@didiermortier.eu)

Profile: https://sifa.id/p/didiermortier.eu
Headline: Senior Account Manager @ Openprovider

## About

Results-driven Customer Success Manager and Sales Lead with over 10 years of experience across SaaS, cloud solutions, and customer engagement sectors.

Proven expertise in leading cross-functional teams, driving revenue growth, and developing customer-centric processes.

Strong track record of building full-cycle sales pipelines, optimizing post-sales operations, and enhancing customer retention through strategic management. Multilingual communicator, fluent in Dutch, English, Spanish, and basic proficiency French, with an adaptable and data-driven approach to business improvement.

## Experience

- **Player & Boardmember at Uilenspiegel HV** (2001 – 2015)
  Sinds 2001 actief als speler in de Vlaamse Competitie PR: Website, Huisstijl, Sociale media (www.uilenspiegel.be)
- **Insurance Sales Representative at ERGO INSURANCE (Belgium)** (2014 – 2015)
  • Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones
  • Contact potential clients and create rapport by networking, cold calling, using referrals etc.
  • Collect information from clients on their risk profiles in order to offer them the proper solution
- **Senior Team Manager - Google Workspace at Google** (2017 – 2019)
  Senior Supervisor | 2019
  \- Coordinated team KPIs and tasks within Workspace Project.
  \- Analyzed databases to develop new processes for Managers and Supervisors.
  \- Participate in weekly, monthly, and quarterly business reviews with clients.
  \- Ensured communication with the client for complete RTM and WFM coverage. Managing a team of 16 agents (Dutch) within the Workspace Project. | 2018 – 2019 Managing a team of 28 agents (Portuguese, Brazilian and Japanese) for the late shift within the Workspace Project | 2017
  \- 2018
  \- Established performance goals and deadlines aligned with company and client vision, communicating clearly to agents.
  \- Organized workflow to enhance clarity of responsibilities.
  \- Provided coaching to enhance agent performance and efficiency.
- **Investigations Specialist Benelux at Amazon** (2021 – 2022)
- **Senior Account Manager at Openprovider** (2025 – present)
- **Service & Support Representative - Google Workspace at Google** (2015 – 2016)
  • Dealing with clients (admins) from all over the world, both in Dutch and English
  • Resolving incidents while complying with monthly targets regarding quality of work and SLA
  • Offering comprehensive and solution-oriented (remote) support for IT users with the Google Apps for work product (Google Drive, Google Docs, Mail, Control Panel or Data Migration)
- **Sales & Post-Sales Team Manager - Netherlands - HP Store at HP** (2019 – 2021)
  \- Led team of 9 Sales & Post-Sales Representatives targeting Dutch market at HP Store.
  \- Delivered comprehensive reports on sales activity to Country Manager and Business Manager.
  \- Created strategies to attract additional business opportunities.
  \- Weekly, monthly, and quarterly performance and metrics monitored (Sales & Post-Sales).
  \- Supported sales representatives and team to achieve targets.
  \- Ensure targets are delivered through people management, performance review, reward and individual recognition
  \- Recruited, hired, and trained Sales & Post-Sales representatives.
- **Customer Success Manager Benelux at Ingram Micro** (2022 – 2025)
- **Web & Graphic Designer at Freelance** (2010 – 2015)
  \- Writing and editing  content
  \- Designing webpage layout
  \- Determining technical requirements
  \- Updating websites
  \- Solving problems with code
  \- Development of brand awareness and online reputation
  \- Content management
  \- SEO (search engine optimization) and generation of inbound traffic    (Google Adwords, Facebook, LinkedIn,...)
  \- Cultivation of leads and sales  www.didiermortier.com
- **Project Manager at Instal Verheyden BVBA** (2013 – 2015)
  • Oversee, manage and direct construction projects from beginning to end
  • Ensure schedule of all the deliverables
  • Budget planning and cost estimating
- **Subject-Matter Expert (SME) Collaboration - Google Workspace at Google** (2016 – 2017)
  • SME in Collaboration (Google Drive, Google Calendar, Google Docs, Google Sites, Google Classroom, Google+, ...)
  • Passing knowledge and assistance to the support agents on the floor
  • Communicating directly with Google engineers to troubleshoot issues and provide feedback on the product.

## Education

- **Hogeschool West-Vlaanderen - Vlaamse Autonome Hogeschool** (2010 – 2012)
- **St-Lucas Antwerpen** — Diploma Secundair Onderwijs (2005 – 2007)
- **Artesis Hogeschool Antwerpen** (2007 – 2010)

## Skills

- Communication
- Team Leadership
- Sales
- Social Media Marketing
- Web Design
- Teamwork
- Revenue Growth Optimization
- Motivation
- Revit
- Dreamweaver
- Microsoft Office
- Salesforce.com
- AutoCAD
- Recruiting and Hiring
- Architectural Design
- Graphic Design
- Sales Strategy & Pipeline Development
- Microsoft 365
- SketchUp
- Social Media
- Leadership
- Architecture
- Photoshop
- Project Management
- Illustrator
- Coaching
- InDesign
- SaaS & Cloud Solutions Expertise
- collaboration
- Databases
- Global Cross-Functional Team Leadership
- Mac OS
- Google Apps
- Analytics
- Customer Service
- Management
- Customer Success Management
- Microsoft Azure

## Certifications

- Management Intensive Course — Webhelp
- AWS Partner: Accreditation (Business) — Amazon Web Services (AWS) (https://www.credly.com/badges/00343741-a5f7-4921-b4ab-67c5ea6065af?source=linked_in_profile)
- AWS Partner: Cloud Economics Accreditation — Amazon Web Services (AWS) (https://www.credly.com/badges/b76be352-00a0-4d8e-a78b-3b044fbb5104?source=linked_in_profile)
- Microsoft 365 Certified: Fundamentals — Microsoft
- Microsoft Certified: Azure Fundamentals — Microsoft

## Publications

- Blento.app (https://blento.app/did:plc:dhckga4os5p3owgewd4hevca)

## Languages

- Dutch (native)
- English (native)
- French (elementary)
- Spanish (limited_working)

## Other profiles

- website: https://didiermoriter.eu
- linkedin: https://www.linkedin.com/in/didiermortier/