# Bryan (they/them) (@chaosgreml.in)

Profile: https://sifa.id/p/chaosgreml.in
Headline: Principal Consultant & Enterprise Architect | “The Atlassian Doctor”

## About

I will make your company brilliant.

I’m someone who makes everyone smile when I talk to them. I’m the person everyone comes to when they have a thorny problem they’re struggling to think through. I’m the one they reach out to when they need someone to cut through the noise and deliver real business value outside of all the red tape and hand-wringing.

I get shit done. I’m not afraid to dive headfirst into something new and figure it out as I go, and my Google-fu and thirst for knowledge means there’s not anything I can’t learn or learn to learn.

I’m as comfortable engaging with CEOs and celebrities as I am with principal software developers and scientists. I’m fluent in business and engineering, and I’m incredible at connecting people to the resources they need at lightning speed. And I do it all while making people even happier with their jobs and the company they’re working at.

I’m any company’s secret weapon, and I’m locked, loaded, and ready to go.

## Career

- **Principal Consultant - Atlassian Enterprise Architect & Team Lead at Dynamo Technologies, LLC** (Nov 2025 - Present)
  • Platform Leadership | Leading the Atlassian platform team as principal consultant embedded with a large federal public sector client, owning strategy, governance, and architecture across the full Atlassian stack.
  • Enterprise Architecture | Serving as principal enterprise architect for the organization's system of work — designing and governing the workflows, structures, and integrations that connect how teams plan, track, and deliver.
  • Team Management | Managing and developing a team of Atlassian administrators, providing technical guidance, mentorship, and support.
  • DevSecOps Integration | Championing the integration of Atlassian tooling into the DevSecOps pipeline to enhance security and compliance throughout the software development lifecycle.
  • AI/ML Exploration | Researching and evaluating AI/ML technologies to enhance platform functionality and improve workflow efficiency across the organization.
- **Principal & CEO at Work Right, LLC** (Oct 2024 - Present)
  Los Angeles, California, US
  •	Strategy Development | Designed Atlassian Cloud adoption strategy (Jira Service Management, Atlassian Guard, Rovo) for mid-size industrial ERP channel partner to streamline internal operations, providing partnership with internal stakeholders to ensure approval and adoption, allowing the client to move IT support in house and remove email-based HR & IT workflows, saving $500k+/yr
  • Jira Cloud Implementation | Implemented JIra Service Management Cloud (onboarding, offboarding, software/hardware request, etc) eliminating email-based workflows and speeding up request fulfillment time by 300%.
  • AI Solution Design |Worked with stealth startup client with very specific AI requirements to get approval for Rovo and deploy it to drive efficiencies across the org, especially around all the advance work prior to development.
  • Confluence Cloud development | Designed and implemented Confluence Cloud portal for large media advertising tech company moving from Sharepoint. Aligned with stakeholders to deliver product that drove change throughout the organization provided significant cost savings.
  • Software Development | Wrote Forge applications to manage authentication and communication between MS and Atlassian, eliminating the need to use API tokens. Built JSM, Azure, Entra ID, MS 365 automations  using Powershell to to automate on/offboarding
  • Product Development & Operations | Developed and launched “The Unofficial Atlassian Ecosystem Roundup” to help Atlassian users and community members keep track of all of the releases and news from Atlassian on a weekly basis. Developed and launched "The Atlassian Clinic," a weekly livestream dedicated to helping Atlassian users and administrators solve problems live and learn along the way.
- **Director of Atlassian Practice at Middleware** (Jan 2025 - Jul 2025)
  Los Angeles, California, US
  •	Channel Strategy | Developed community-focused growth strategy to increase awareness and drive engagement with Middleware's Atlassian-connected products
  • Product Management | Identify aligned opportunities for new Atlassian-focused product features & offerings that drove product awareness and uptake
  • Partnership Development | Identified & cultivated partnership opportunities with Atlassian Marketplace & Solution Partners to drive business growth
- **Senior Enterprise Atlassian Architect & Program Manager at Sonos, Inc.** (Aug 2022 - Aug 2024)
  Rosamond, California, US
  •	Strategy | Pioneered enterprise-wide Atlassian Governance Council, elevating tool utilization and collaboration.
  • Project Management | Orchestrated Confluence Server to Cloud migration, revolutionizing content management.
  • Atlassian Engineering | Oversaw the entire Atlassian ecosystem, leading critical upgrades, migrations, and standardizing service management practices while developing custom scripts to streamline workflows and automate complex tasks.
  • Technical Product Management | Crafted inaugural Atlassian roadmap, driving 30% increase in user satisfaction.
  • Technical Leadership | Implemented citizen developer platform, achieving 5x change throughput and 86% cycle time reduction.
  • DEI Leadership | Drove organizational change as strategic advisor and ERG leader, quadrupling engagement in Pride@Sonos and co-founding Neurodiversity@Sonos, significantly improving inclusion metrics.
- **Executive Director & CEO at Delta Lambda Phi Social Fraternity** (Jan 2019 - May 2023)
  •	Strategic Leadership | Revitalized external relationships, including with the North American Interfraternity Council, leading to significant growth opportunities. Delivered a new strategic vision, modernizing the organization and increasing chapter enrollment despite pandemic challenges.
  • Financial Leadership | Conceived and executed the fraternity's first capital campaign, raising over $150,000 in pledges. Decreased operational costs through vendor negotiations and optimized merchandising processes, increasing revenue streams.
  • Volunteer Management & Governance | Led a team of 50+ volunteers through 7 senior staff, professionalizing key roles. Revamped Board reporting processes, enhancing transparency and enabling more effective fiduciary oversight.
- **Enterprise Atlassian Architect at Netsmart** (May 2021 - Aug 2022)
  California, US
  •	System Architecture | Designed and implemented a service reliability improvement program that significantly increased average service uptime for Jira and Confluence, serving 3500 internal users.
  • Process Optimization | Planned, tested, and executed optimizations to the server and add-on upgrade process, reducing upgrade cycle time from 12 months to 3 months.
  • System Integration | Designed integrations for LOB applications including ServiceNow & Salesforce PSA.
  • Data Migration | Designed and implemented procedures & technical solutions for data & service migration from corporate acquisition instances of Atlassian products into Netsmart-owned counterparts, decreasing service costs by 400%.
  • Presales Engineering | Orchestrated the development and delivery of technical presentations and demonstrations, increasing sales conversions by 30%. Collaborated with the sales team to develop a strategic pre-sales plan, leading to an increase in the closure of high-value deals.
  • Program Management | Supported the formation and sustainable operation of Netsmart's Associate Resource Groups (ARGs), creating resources and providing guidance to ARG leaders.
  • Leadership without Authority | Served as team lead for the Associate Resource Groups ARG Council, interfacing with C-level executives to educate on DEI issues, drive executive decisions, and report on DEI goals.
- **Senior Technical Program Manager,Managed Services at Netsmart** (Jan 2018 - May 2021)
  Columbus, Ohio, US
  •	Technical Program Management | Led management of technical toolset (N-Central, TeamViewer, ServiceNow, Passportal, Confluence). Implemented ServiceNow improvements, reducing onboarding time by 75%. Standardized N-Central across 9000 devices, decreasing cycle times by 80%. Led upgrades and migrations, enhancing operational efficiency and client satisfaction.
  • Presales Engineering | Architected technical solutions to customer business requirements for enterprise EHR products & ServiceNow integrations, driving additional revenue by 10%  and increasing client satisfaction by 30%.
  • Client Management | Delivered high-value fractional CIO services to multiple managed services clients, delivering year over year revenue growth.
  • Sales Consulting | Targeted new clients for project-based and fully-outsourced managed services contracts, increasing revenue base by 15%.
  • Strategy | Developed and implemented the division-wide strategy for service delivery improvement, driving down costs by 20% while increasing customer satisfaction.
  • Stakeholder Management | Spearheaded idea and demand management across teams, aligning priorities through collaborative meetings. Maintained transparent communication, promptly addressing concerns. Resulted in improved cohesion, resource allocation, and project success rates, boosting stakeholder satisfaction.
- **Lead Field Services Technician at Netsmart** (Oct 2013 - Dec 2017)
  Columbus, Ohio, US
  •	Project Management | Led multiple large-scale IT infrastructure initiatives, resulting in a 75% reduction in client ticket volume over 3 years.
  • Sales Consulting & Client Management | Cultivated & delivered multiple new managed services contracts, increasing revenue by 15% YoY.
  • Vendor Management | Orchestrated relationships with multiple enterprise technology vendors, enhancing overall service delivery and client satisfaction by 20%.
  • Confluence Administration | Managed Confluence site for the Managed Services team and led the migration into ServiceNow
- **Onsite Client IT Manager at Trend Consulting Services** (Jul 2012 - Oct 2013)
  Schaumburg, Illinois, US
  •	IT Leadership | Served as IT Manager for a $24 million client, overseeing 20+ buildings and 300+ staff. Developed strategic plans and managed all IT contracts, demonstrating ability to handle large-scale, complex environments.
  • Project Management | Led diverse, high-impact projects including phone system replacement, payroll/HRIS implementation, and large-scale iPad deployment in an educational setting. Managed IT remodels for two new office spaces, showcasing versatility in project types.
  • Systems Implementation | Spearheaded installation of new backup solutions, computer imaging using Microsoft Deployment Toolkit, and redesign of Confluence installation. Demonstrated proficiency in implementing and optimizing various IT systems to improve operational efficiency.
- **Helpdesk Technician at Trend Consulting Services** (Sep 2009 - May 2012)
  Willoughby
  •	Knowledge Management Leadership | Proposed, implemented, and administered Atlassian Confluence as the primary knowledge management system, revolutionizing information sharing and standardization across the organization.
  • Multi-Platform Technical Expertise | Developed and maintained proficiency in multiple operating systems (Windows, Linux, Mac, iOS, BlackBerry OS), enabling comprehensive support for diverse client environments and specialized software like Askesis PsychConsult.
  • Training and Documentation | Spearheaded the development of comprehensive documentation and training materials for multiple systems, while mentoring junior technicians, significantly improving team capabilities and service quality.
- **A Cappella Singer - Bass at Molyneux Entertainment** (Dec 2008 - May 2009)
  •	A Cappella singer in 4 person specialty a cappella group on Crystal Cruise Lines
  • Learned over 50 a cappella songs in less than four weeks
  • Interacted with high-profile guests from around the world, providing world-class entertainment
  • Developed, designed and executed multiple shows in order to create new experience for guests and keep them entertained
  • Interacted with international guests of all different types of backgrounds, creating community and harmony amongst them all.
  • Kept a self-directed schedule of rest, warm-ups and preparedness in order to ensure quality entertainment.
- **Audience Services Manager at York Theatre Company** (Jan 2008 - Oct 2008)
  New York, New York, US
  •	Facilitated all Patron relations including, but not limited to, Patron marketing campaigns, special events, data management
  • Coordinated all ticketing needs for the theatre
  • Supervised Front of House Staff including House Managers, Assistant Box Office Manager, volunteer ushers and interns
  • Worked closely with Communications Director on cultivating and maintaining our single-ticket buying audience
- **Concierge at Apple Retail** (2007 - 2008)
  New York, US
  • Designed the concierge role in concert with Apple Retail leadership as one of the first concierges in all of Apple Retail
  • Provided excellent customer support to guests, maintaining a detailed knowledge of Apple products in order to assist users
  • Implemented new crowd management processes, decreasing customer waiting times by 50%
  • Provided high-quality customer service, ensuring VIP guests were handled efficiently and discreetly
  • Managed critical customer interactions effectively, ensuring guests who felt underserved ended their interactions surprised and delighted by our efforts to resolve their issues

## Skills

### Technical
- Active Directory
- AT Protocol
- Integration
- Jira
### Business
- Customer Service
- Fundraising
- IT Management
- Process Improvement
### Interpersonal
- Leadership Development
- Team Leadership
- Training
- Troubleshooting
### Other
- Agile Leadership
- Agile Methodologies
- Analysis
- Application Monitoring
- Atlassian Cloud
- Atlassian Suite
- Business Process
- Communication
- Computer Science
- Confluence
- Consensus Building
- Consulting
- Containerization
- Corporate Governance
- Crisis Management
- Cross-functional Collaborations
- Cross-functional Coordination
- Customer Service Management
- Customer Support
- Customer Value
- Data Analytics
- Disaster Recovery
- Employee Engagement
- Event Management
- File Sharing
- General Administration
- GitHub
- GitHub Copilot
- Graphic Design
- Groovy
- Helm Charts
- helmfile
- Incident Management
- Information Design
- Information Technology
- IT Hardware Support
- IT Project & Program Management
- IT Service Management
- IT Strategy
- ITIL
- Java
- Jira Service Desk
- Kubernetes
- Leadership
- Linux System Administration
- Managed Services
- Management
- Mediation
- Mentoring
- Microsoft Azure
- Microsoft Office
- Operating Systems
- Organizational Effectiveness
- OS X
- Outlook
- People Management
- Plugins
- Program Management
- Project Management
- Public Speaking
- Python (Programming Language)
- Recruiting
- Resource Allocation
- REST APIs
- Scriptrunner
- Scrum
- Service Desk
- ServiceNow
- Social Networking
- Software Development Methodologies
- Software Documentation
- Strategic Planning
- Strategic Thinking
- Strategy
- System Administration
- System Deployment
- Team Building
- Technical Support
- Technical Writing
- Thought Leadership
- Time Management
- Timelines
- Toolchains
- Transparency
- User Management
- Vendor Relations
- Volunteer Management
- Windows
- Windows Server

## Publications

- Permissioned data on atproto: a technical walkthrough — permissioned-data.pages.dev (Jun 2026) https://permissioned-data.pages.dev/technical.html
- How do you make a private room in a place with no walls? — permissioned-data.pages.dev (Jun 2026) https://permissioned-data.pages.dev/
- The Sorting Problem — impulsive-static.offprint.app (Apr 2026) https://impulsive-static.offprint.app/a/3mix2fjcd2623-the-sorting-problem
- Announcing astro-standard-site - bring your Astro blog to ATProto — impulsivestatic.leaflet.pub (Jan 2026) https://impulsivestatic.leaflet.pub/3mbngcvusks2w
- Welcome to My New Site (Jan 2026)

## Credentials

- Empathy and Emotional Intelligence for Leaders Training — EasyLlama (Jan 2026) https://easyllama.com
- Active Listening Skills in the Workplace Training — EasyLlama (Jan 2026) https://easyllama.com
- Leading Change Training — EasyLlama (Jan 2026) https://easyllama.com
- Critical Thinking and Problem-Solving Training — EasyLlama (2026) https://easyllama.com
- Atlassian Certified Confluence Administration for Cloud — Atlassian (Jul 2025) https://cp.certmetrics.com/atlassian/en/public/badge/c?id=62e94dd03cc20c06c8ae8a1e&ccat=68&date=2025-7-22
- Atlassian Certified Professional - Cloud Organization Administration — Atlassian (Sep 2023) https://cp.certmetrics.com/atlassian/en/public/badge/c?id=62e94dd03cc20c06c8ae8a1e&ccat=52&date=2023-9-29
- Certified ScrumMaster® (CSM®) — Scrum Alliance (Jan 2022) https://bcert.me/ssfmtdpxy
- Atlassian Certified Professional - Jira Administration — Atlassian (Oct 2021) https://cp.certmetrics.com/atlassian/en/public/badge/c?id=62e94dd03cc20c06c8ae8a1e&ccat=1&date=2022-10-21
- Diversity, Equity and Inclusion in the Workplace Certificate — USF Corporate Training and Professional Education (May 2021) https://www.credly.com/badges/a53eee25-5d6e-439b-ba39-c23351c02dff?source=linked_in_profile

## Education

- **Kent State University** — Bachelor of Fine Arts (2002 - 2006)

## Involvement

### Volunteering
- Okayso (Feb 2022 - Oct 2025)
  Board Member
- Delta Lambda Phi Social Fraternity (Feb 2019 - May 2023)
  Executive Director
  Manage an all-volunteer staff of 45 individuals delivering direct support and services to over 5000 active and alumni members across all 50 states and Canada with currently active chapters at 20 different universities.
  
  Supervise and guide the various departments of the Fraternity Office, ensuring progress toward the organizational goals established by the Board of Directors.
  
  Manage strategic planning and coordination of the Fraternity’s programs and projects.
  
  Serve as a member of the Board of Directors of Delta Lambda Phi
- Delta Lambda Phi Social Fraternity (Jul 2018 - Feb 2019)
  Chief Alumni Services Officer
  • Managed the Alumni Services division of Delta Lambda Phi, overseeing the Local Alumni Association, Alumni Engagement, and Alumni Development teams.
  • Developed new alumni programs designed to increase alumni volunteerism and engagement with their chapters
  • Helped to move the Alumni Association fully out of its own policy body into an integrated model with the Fraternity
  • Managed the Delphi Foundation’s operational launch of the 30 for 30 campaign in concert with the President of the Delphi Foundation, raising more than $10K in annual revenue at Convention.
  • Managed the operations of the Foundation’s first Winter Giving Campaign, resulting in an additional $2500 in annual revenue.
- Delta Lambda Phi Social Fraternity (Jan 2015 - Jul 2018)
  President, Delta Lambda Phi Alumni Association
  Serve as the Chief Governance Officer of the Alumni Association and will ensure that the duties and obligations of the Alumni Association are fulfilled. Preside at all meetings and will serve as an ex officio member of all standing Alumni Association committees.
  
  Designate special Alumni Association committees as needed for the purpose of carrying out any necessary business and will appoint members to those committees, with confirmation by a majority vote of the Alumni Affairs Committee. Serve as an ex-officio, non-voting member of the Board of Directors of Delta Lambda Phi.
  
  Led the DLPAA Alumni Association through the complete rebranding and remodeling of the entire membership structure, as well as fully integrating the Association into the Policy Governance Model.
  
  Co-led the development of the Fraternity’s Position Statement on Diversity & Inclusion  While President of the Alumni Association, recruited, managed, and trained multiple current leaders of Delta Lambda Phi who know serve in the executive leadership of multiple areas of Delta Lambda Phi.
- Delta Lambda Phi Social Fraternity (Jul 2013 - Jul 2015)
  At-Large Member, Alumni Affairs Committee
- Delta Lambda Phi Social Fraternity (Jul 2014 - Jan 2015)
  Vice Chair, Delta Lambda Phi Alumni Association
- Delta Lambda Phi Social Fraternity (Jul 2010 - Apr 2012)
  Deputy Chief Information Officer
  I provide strategic Information Services leadership for an organization of over 500 active brothers and more than 2500 alumni. I manage our Software Engineering and Applied Technologies Division and spearhead recruitment for the Information Services Office. I also spend a fair amount of time in our Media Technology and Production Department, helping to produce and design appropriate media and communication for our website, YouTube, and more.
- Delta Lambda Phi Social Fraternity (Jul 2009 - Jun 2010)
  Assistant Director, Information Technology Innovation
- Delta Lambda Phi Social Fraternity (Jul 2008 - Jun 2009)
  Board Member - Vice President, Chapter Services
  I currently oversee all National efforts related to Chapter and Brother Education, Philanthropy and Service, as well as the Heritage of the Fraternity.
- Delta Lambda Phi Social Fraternity (Oct 2007 - Jul 2008)
  Deputy Director of Information
- Delta Lambda Phi Social Fraternity (Mar 2007 - Sep 2007)
  Intranet Security Administrator
- Delta Lambda Phi Social Fraternity (Jun 2006 - Feb 2007)
  Chief of Information Security

## Languages

- Portuguese (elementary)

## Links

- github: https://github.com/musicjunkieg